General Service Technician

3 weeks ago

Osage Beach, United States Purcell Tire & Rubber Company Full time
Job DescriptionJob DescriptionDescription:

MISSION

To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles

ESSENTIAL DUTIES

  • Pull customer vehicles in and out of the shop
  • Complete oil/lube services as well as maintenance lamp resets, gathering specs, and acquiring appropriate repair info as needed
  • Complete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings
  • Perform tire replacement and repair services
  • Work with and reset TPMS systems
  • Replace wipers and light bulbs
  • Use automotive lift equipment in a safe manner.
  • Clean, stock, and maintain work area
  • Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
  • Perform wheel alignment service
  • Embrace Purcell’s culture of safety and perform all jobs in a safe manner
  • Protect company assets
  • Regular attendance in accordance with assigned schedule
  • Ability to perform physical requirements as listed in job description
  • Other essential and non-essential duties, as assigned by management


Requirements:

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

  • Minimum Education: High School
  • Minimum Job-Specific Experience: 1-2 years
  • Management Experience: N/A
  • Driver’s License Required: Yes
  • Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

  • Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems
  • Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
  • Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Repairing — Repairing machines or systems using the needed tools.
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it.

Tools & Technology KSA’s:

  • Equipment Selection — Determining the kind of tools and equipment needed to do a job.
  • Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.


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