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Automotive Parts Counter Representative
3 months ago
Automotive Parts Counter - Summary
Sells parts to all customers, over the counter, through the shop or on the phone.
Automotive Parts Counter - Essential Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is informed of the full product line.
- Answers phone calls promptly, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor when special ordered parts have been received.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Keeps counter areas clean and uncluttered.
- Cleans computer terminals daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Other tasks as assigned.
Automotive Parts Counter - Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ryan Auto Mall is a family owned and operated dealership in Buffalo, Minnesota. In 1960, Mr. Robert Ryan Sr. opened his first dealership in South Dakota. Mr. Ryan's son, Bob Ryan Jr. soon got his start in the car business, sitting on the bench in front of the dealership, shining shoes at a nickel a pair.
The third generation of the Ryan family is now fully invested, continuing their father's tradition of high standards and caring for their customers. The family is proud to have been awarded General Motor's Mark of Excellence Award eight times and also forty-two DealerRater Awards, including the 2020 MN Dealer of the Year Awards for Cadillac, Chevrolet, Chrysler, Dodge, Jeep and Ram brands.
Ryan Auto Mall takes great interest in giving back to the communities we serve. In an effort to concentrate our support, we have chosen to give to charities that mirror our business philosophies and the concerns of our guests. These charities include donations to women's health issues, children's organizations, endeavors that promote creative or artistic development, and environmental concerns.
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