Over Night Member Services

4 weeks ago

Streetsboro, United States Planet Fitness Full time
Job DescriptionJob DescriptionOvernight Closer Member Services Representative) Customer Service/Front Desk Activities:
  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point of sale system.
    • Close shift for the business day and create bank deposits for the following day.
  • Member Accounts:
    • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Club Cleanliness and Maintenance:
    • Go above and beyond to keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Regular restroom and wet area cleaning and stocking.
Qualifications:



  • 6-12 months of Customer Service experience is preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Must be able to work overnight hours (10:00 PM to 6:00 AM).
  • Basic computer proficiency with an eye for accuracy.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Physical Demands/Requirements:



  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Why you should join Planet Fitness



  • Contribute to changing peoples lives every day by helping us create a healthier Planet
  • Work hard and play hard with an amazing group of talented, dynamic professionals
Want more reasons?



  • Medical and Dental Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plans
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Term Life Insurance


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