NOCC Engineer

Job DescriptionJob DescriptionNOCC Engineer

Responsibilities

• LEVEL I
  • Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
  • Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues.
  • Perform additional duties as assigned.
• LEVEL II
  • All the responsibilities of a NOCC Technician I
  • Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately.
  • Investigate outage logs and help determine root cause for service interruptions.
  • Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.
• LEVEL III
  • All the responsibilities of a NOCC Technician I and II
  • Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
  • Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
  • Assist with training, onboarding, and mentoring of junior NOCC Technicians.

Qualifications

LEVEL I

o REQUIRED

• Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
• Must possess a high degree of interpersonal skills.
• Effective verbal and written communications skills.
• Experience with Network monitoring.
• Ability to respond quickly and accurately in high pressure situations.

o PREFERRED

• Experience with VOIP products.
• Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA.
• Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent.
• Understanding of Gigabit Passive Optical Networks (G-PON) preferred.
• CCT (Cisco), CCNA (Cisco), or NSR 1(Nokia) certification.

LEVEL II

REQUIRED

• Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
• Minimum 2 years related experience in specific area or equivalent.
• Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and change to the network environment.

PREFERRED

• Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA
• Experience configuring and troubleshooting network devices with a command line (CLI).
• Understanding of layer 2 technologies.
• Understanding of Gigabit Passive Optical Networks (G-PON) preferred.
• CCNA (Cisco), CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification.

LEVEL III

o REQUIRED

• Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
• Minimum 4 years related experience in specific area or equivalent.
• Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON).
• Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent.
• Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages.

PREFERRED

• Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
• Experience with IPv4 or IPv6 network and IP routing.
• Strong understanding of routing protocols such as OSP, BGP, ISIS
• Strong understanding of the OSI model
• Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent
• Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.
• CCNA (Cisco), CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification.

About MY HR:
MY HR is an award-winning, woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services, and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity, we strive to help businesses of all sizes achieve their human resources goals. Follow us for more info: www.myhrmgmt.com
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MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation, Project and SOW staffing, Permanent Placement, Recruitment Process Outsourcing (RPO), Payroll Services, and full range HR Services including compliance, training, and workforce development. With our personal touch, we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions.

Check out our website: myhrmgmt.com

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