Solar Operations
1 month ago
We’re just like you. We believe that solar energy production for our homes, businesses, and cities is a win-win proposition for job creation and a cleaner environment.
A&R Solar is a leading solar installer in the Pacific Northwest, bringing together passionate, talented people who want to do the right thing for our customers and the environment. With industry firsts like B-Corporation status, charitable solar programs, and performance guarantees, we believe that investment in our staff and our communities is the new standard. Be a part of a fun team that is committed to the growth of all employees. A&R Solar measures value in three categories, People, Planet, and Profit, specifically in that order.
POSITION SUMMARY
We are seeking a dynamic and experienced professional to establish and lead our Operations and Maintenance (O&M) team. This role requires a leader who can effectively develop teams, optimize processes, ensure customer satisfaction, and drive business growth within the O&M sector. This role is key to ensuring the reliability, efficiency, and performance of renewable energy assets after installation.
KEY RESPONSIBILITIES
Team Leadership and Development
- Lead, coach, and inspire the O&M team to achieve excellence in their roles.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Provide training and professional development opportunities to enhance team skills & knowledge.
- Directly manage both office and field personnel within the division across geographies.
Process Optimization
- Develop and continuously improve O&M processes to maximize efficiency and effectiveness.
- Implement best practices and leverage technology to streamline operations & reduce downtime.
- Ensure compliance with industry standards, regulations, and safety protocols.
- Collaborate cross-functionally with several company departments to build infrastructure for the division, including O&M platforms, accounting systems, pricing tools, proposal language, training, and field documentation.
Business Development
- Identify and pursue opportunities for business growth within the O&M sector, including expansions into new markets or service offerings.
- Collaborate with the sales and marketing teams to develop strategies for acquiring new clients and retaining existing ones.
- Lead the development of proposals, bids, and presentations for potential clients, ensuring alignment with company capabilities and objectives.
- Develop and maintain relationships with clients, partners, and industry stakeholders to drive business growth.
Customer Service and Stakeholder Management
- Cultivate and maintain strong relationships with existing and potential clients, serving as the primary point of contact for O&M-related inquiries and escalations.
- Build and maintain strong relationships with customers, vendors, and subcontractors
- Collaborate with cross-functional teams to meet project objectives and exceed customer expectations.
Installation Support
- Ensure support for installation teams during commissioning or troubleshooting of a project.
- Create and launch monitoring platforms for new customers and ensure handoffs are successful and operational. Customer education may be required.
Financial Division Management
- Establish and execute against financial metrics monitoring the health of the division
- Develop sales targets and annual budgetary plans
- Optimization of revenue delivery via prioritization of product mix (e.g. commercial proactive, residential reactive, warranty work, etc.)
Performance Monitoring and Reporting
- Establish performance metrics and KPIs to track the operational performance of energy assets.
- Monitor system performance, analyze data, and identify opportunities for optimization.
- Prepare regular reports and presentations for management and stakeholders.
- Establish forecast for capacity, capability, and output of the O&M team.
Quality and Safety
- Promote a culture of quality and safety within the O&M team.
- Provide feedback and establish best practices to preserve quality and reduce warranty issues
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Conduct regular safety inspections and audits, and implement corrective actions as needed.
External Engagement
- Main point of contact for A&R Solar in the Amicus Solar O&M Cooperative monthly calls, O&M related working groups and occasional conferences
REQUIREMENTS
- 5+ years of team management or division management experience with a history of developing high-performing teams.
- 5+ years experience or combination of formal education in business development, operations management, or strategic planning.
- Proficiency with Microsoft Excel, Salesforce and/or G-Suite technologies
- Strong interpersonal skills, math skills, a team player, persuasive negotiator, positive and innovative thinker
- Detail-oriented, well-organized, and independently competent
RECOMMENDED REQUIREMENTS
- Bachelor’s degree in Business Administration, Engineering, or related field: MBA or equivalent advanced degree preferred
- Solar experience or NABCEP certification
- Deep electrical, renewable, battery, construction, and/or engineering background
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