Hotel Valet Attendant PT

4 weeks ago

Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time
Job DescriptionJob Description

Reports to:

Valet Supervisor

Job Summary:

Greets and assists with guest arrivals and departures by greeting, parking, and retrieving guests' vehicles and providing exceptional service.

Essential Functions:

  • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
  • Ensures complete guest satisfaction.
  • Greet customers arriving and departing customers. .
  • Keep front drive area and parking areas clean and orderly to ensure that space usage is maximized.
  • Direct motorists to parking areas or parking spaces, using hand signals or flashlights, as necessary.
  • Patrol parking areas to prevent vehicle damage and vehicle or property thefts.
  • Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
  • Lift, position, and remove barricades to open or close parking areas.
  • May assist with luggage.
  • Develop a good understanding of layout and be able to give directions to all areas in the hotel including pool.
  • Be able to supply the guest with all the information that they need to be able to enjoy their stay.
  • Answering Guest inquiries i.e., directions.
  • Recommending local area restaurants, points of interest, or needs for transportation.
  • Handling guest needs by following up with requests, questions, or problem resolution.
  • Utilize provided parking application to inventory, track and keep count guest vehicles.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Ensures Security for the hotel's customers, employees, and property assets.
  • Maintain clean and tidy appearance and a clean and tidy work area.
  • Assist in departmental training efforts.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

Minimum Requirements to Qualifications:

  • Must have a clean driving record.
  • Must have a minimum of 2 years of driving experience.
  • Must have a valid Driver's License.
  • Be able to withstand working in an outdoor environment where extreme cold and extreme hot including rainy weather may impact comfort levels.
  • Ability to physically run back and forth from building to garage. About one block distance.
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands:

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 30 lbs.

Work Environment:

  • Normal office setting and casino floor.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must participate in tip reporting program.

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