Customer Experience Associate

4 weeks ago

Hollywood, United States Architectural Surfaces Group Full time
Job DescriptionJob Description

ABOUT US

Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-quality natural stone at an economical price. We carry more than 120 colors of natural stone in slabs from Brazil, India, China, Europe, and beyond.

We are looking for smart, dedicated professionals to strengthen our team. We offer career opportunities that provide a unique career experience depending on your skills, career objectives, and preferred work experience. At Architectural Surfaces you'll find a close-knit team and a collaborative, supportive environment that keeps projects running smoothly and customers happy. If you're ready to join a top-notch team, we'd like to hear from you. Architectural Surfaces is an Equal Opportunity Employer and participates in E-Verify.

Architectural Surfaces is a national company with the soul of a family business. We offer a deep inventory of on-trend materials, including a broad selection of quality stone, quartz, and tile for residential and commercial applications. We believe in cultivating knowledge to transcend the transaction and deliver effortless customer experiences. Our expert staff is committed to responsive service and on-time delivery.

POSITION SUMMARY:

This position aims to interact with customers individually and develop relationships between sales staff and their clients by providing clients with availability of materials, scheduling orders for deliveries, handling all financial transactions, and provide information in response to inquiries about products and services and handle and resolve complaints. The main focus of the position it to give our clients a seamless and smooth experience while allowing the sales rep to focus on selling. Administrative assistance will require updating spreadsheets daily and an assortment of tasks related to management of two showroom locations and alleviating interruptions to Branch Manager.

ESSENTIAL FUNCTIONS:

  • Answering incoming phone calls/emails.
  • Scheduling orders for deliveries.
  • Provide customer service & sales support to fabricators/installers & walk-in customers.
  • Enter orders, update & cancel orders as needed.
  • Handle cash/credit card transactions.
  • Balancing end-of-day cash reports.
  • Assist customers with problem resolution.
  • Provide and encourage outstanding customer service.
  • Answer incoming calls on a multi-line system professionally and courteously.
  • Respond to customers via telephone or email through a personal computer.
  • Receive customers' requests by telephone, or email, analyze requests, provide the information requested, ascertain who can best deliver the data, and route the request to the proper person.
  • Provide pricing information, process orders, and similar data to customers.
  • Follow up with customers to assess the level of customer service.
  • Take orders over the phone or in person and enter them into the database.
  • Resolve customer questions related to orders or inventory.
  • Contact customers to ascertain data omitted on orders.
  • Analyze transactions and correct and adjust orders.
  • Write add on orders and replacement orders.
  • Must be prompt and timely in completing assigned responsibilities
  • Develop knowledge of product line, prices, delivery time, and similar data as required.
  • Administrative assistant duties.
  • Perform all aspects of the job within company policy and procedures.
  • Perform backup for showroom consultants.
  • Other duties as assigned.

POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES

  • A well-organized and self-directed individual with the ability to prioritize duties.
  • Excellent multi-tasking & time management skills.
  • Exceptional communication and interpersonal skills.
  • Able to work in a fast-paced, self-directed environment.
  • Must enjoy interaction with a variety of different customers from different backgrounds.
  • Microsoft Office competency.

EDUCATION AND EXPERIENCE

  • High School Diploma required.
  • 2 years of Customer Service Experience.
  • Experience in Will call, Order Desk, or Customer Call Center.
  • Previous work experience in the industry is a plus but not required.

WORK ENVIRONMENT/PHYSICAL DEMANDS

  • Ability to be on your feet for extended periods.
  • Ability to push/pull/lift to 20+ lbs.
  • Bending for filing is occasionally required.
  • While performing the duties of this job, the employee is regularly required to sit for prolonged periods.

Architectural Surfaces participates in E-Verify and is proud to be an equal opportunity employer.

  • Customer Service Associate>

    2 months ago

    Hollywood, United States Fresco y Mas Full time

    Fresco y MasFresco y Mas Retail Stores - 6775 TAFT STREET [Retail Associate / Cashier] As a Customer Service Associate at Fresco y Mas, you will: Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Experience Manager

    2 months ago

    Hollywood, United States Michaels Stores, Inc. Full time

    Store - FT LAUD-HOLLYWOOD, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Specialist

    4 days ago

    Hollywood, United States British Swim School Full time

    Customer Experience Specialist Part Time • HOLLYWOOD About Us: Parents sayBritish Swim Schoolis quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team! The Position: At British...

  • Customer Experience Specialist

    1 month ago

    West Hollywood, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 weeks ago

    West Hollywood, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service Associate II

    1 month ago

    Hollywood, United States Resideo Full time

    Job Description ADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having...

  • Customer Service Associate II

    4 weeks ago

    Hollywood, United States Resideo Full time

    Job Description ADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having...

  • Security Associate

    6 days ago

    Hollywood, United States Crossroads Trading Co. Inc. Full time

    **Benefits**: - 401(k) - Dental insurance - Employee discounts - Health insurance - Paid time off - Training & development - Vision insurance - Wellness resources - 401(k) matching - Competitive salary **Perfect job for VETERANS and RETIREES** **Benefits/Perks**: - Medical, Dental, and Vision Benefits - 401K benefits with generous employer match -...

  • Customer Experience Representative

    1 week ago

    West Hollywood, United States Princess Polly Full time

    Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online...

  • Seasonal Customer Service Associate

    7 days ago

    Hollywood, United States Edible Arrangements Full time

    Edible Arrangements is hiring for Mother's Day and the days leading to the big day. Monday 5/10-Thursday 5/13 - Provide exceptional customer service to all customers - Assist customers with product inquiries, purchases, and returns - Conduct product demonstrations and provide information on features and benefits - Utilize effective sales techniques to...

  • Remote Customer Service Agent

    2 weeks ago

    Hollywood, United States Destinee Travel Full time

    We are seeking outgoing and amazing individuals with a passion for the travel industry to join our growing team! Our Recognition: One of the top sellers of Disney CLIA Diamond member Delta Vacation Diamond Elite Travel Agent Duties (include but not limited to): Research various destinations and means of travel including prices, customs, reviews...

  • Digital Customer Service Associate

    2 weeks ago

    West Hollywood, United States CareerBuilder Full time

    Description About the role As a Digital Customer Service Associate supporting our online customer base, you assist both the in-store order pick-up and curbside delivery process. You play an essential role in the customer service experience providing fast service for our customers purchasing online. You will process transactions, select and pack product to...

  • Customer Service Lead

    2 weeks ago

    Hollywood, United States Burlington Stores Full time

    **LOCATION** 4100 Oakwood Blvd Hollywood FL US 33020 **Overview** If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! **Overview**: As the Part Time Customer Service Lead, under the guidance of the Assistant Store...

  • Sales Associate

    3 weeks ago

    Hollywood, United States The Insurance Ladies Full time

    We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly...

  • FULL TIME/ENTRY LEVEL

    1 week ago

    West Hollywood, United States Essential Firm Hiring Full time

    The Customer Service Associate works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Los Angeles. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement, telecommunications, and green...

  • Customer Experience Assistant Manager

    1 month ago

    West Hollywood, United States Brilliant Earth Full time

    Customer Experience Assistant Manager - West HollywoodPosition Overview:The Customer Experience Assistant Manager for our West Hollywood location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer...

  • Collision Customer Service Representative

    1 month ago

    Hollywood, United States AutoNation Collision Center Pembroke Pines Full time

    Overview: Position Overview The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles. Who Would I...

  • Overnight Stock Associate

    1 week ago

    Hollywood, Florida, United States Ross Stores, Inc. Full time

    The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficient Stock Associate, Store Leader, Leadership, Retail Associate, Associate, Overnight

  • Sales Associate

    11 minutes ago

    Hollywood, United States Sud Stop Full time

    Job DescriptionJob DescriptionSALES ASSOCIATEDo you have sales experience? Do you have exceptional customer service skills? Sud Stop Car Wash is looking to hire a Sales Associate to join our team in Pembroke Park, FL and it could be you!The pay rate for this position starts at $15.00 based on experience plus monthly bonus eligibility! We offer competitive...

  • Guest Experience Agent

    5 days ago

    Hollywood, United States Dream Hollywood Full time

    DescriptionA Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?Specifically, you would be responsible for performing the following tasks to the highest standards: Greet...