Order Management Associate

4 weeks ago

Nokomis, United States Tervis Full time
Job DescriptionJob Description

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, we've continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, available in official Tervis stores around the country, on our website 24/7, and through partnerships with premium retailers nationwide.

To be successful at Tervis you'll need to: Act with Accountability, Improve Continuously, Communicate Thoughtfully, Live with Balance, and Deliver Consumer Delight.

Position Summary:

Order Management Associates are responsible for accurate data preparation and input associated with the processing of customer orders and the resolution of order processing issues.

Essential Functions:

  • Ability to work within a team structure, while working independently.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Strong computer skills with the ability to adapt to new software programs to support department initiatives and growth opportunities.
  • Ensure timely and accurate processing of orders.
  • Review orders for accuracy and address discrepancies with the sales team as required to ensure timely and accurately order processing.
  • Receive and process order transmissions utilizing Electronic Data Interchange system (EDI).
  • Business-to-Business (B2B) sales order processing and verification.
  • Set up and entry of wholesale and retail price tables as applicable.
  • Resolve data issues as they relate to sales order changes, pricing discrepancies, and shipping methods.
  • Achieve and maintain individual and group goals provided by management to ensure department and company initiatives are met.
  • Efficiency in verification of order entry.
  • Maintain reports to ensure orders continue to flow through the process in a timely manner.
  • Ensure compliance with company policies and procedures.
  • Generate and review open order reports to ensure order discrepancies are identified and addressed in the initial stages of the process to ensure on-time delivery performance goals are consistently met.
  • Manage tasks within CRM
  • Complete other administrative tasks as related to customer account information and order entry.

Working Conditions:

  • Hybrid position generally in office three (3) days per week, and remote from home two (2) days per week

Other duties and responsibilities:

This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.

Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.



  • Service Orientated - Customer comes first
  • Ability to clearly communicate
  • Time Management skills with the ability to prioritize work
  • Excellent verbal and communication skills
  • Accurate keyboard skills with proven ability to enter data at a rate exceeding 60 wpm.
  • High school graduate reading and math skills


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