Sales Receptionist

Honda of of Tenafly is seeking a Part Time Customer Care Specialist at our Service reception desk.

We are one of the fastest growing dealerships in New Jersey. Fun to place to work and breaking records every month. If you enjoy helping customers and have the ability to provide superior service, come join our team

Qualifications:

At least one year experience in a customer service environment. Hospitality, Banks, Restaurant Hostess, Cashiers, etc.

• Meet and greet customers
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily/process repair order paperwork
• Bilingual a Plus

Responsibilities:

Assisting the dealership in all of its goals

• Promptly responding to and following up with customer inquiries via phone and internet.
• Identify customer needs
• Set appointment for customer visits
• Follow up with customer after their visit
• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

We Offer:

Hands-on Professional Training, Growth Opportunities, Employee Referral Program, Company Discounts and more. 

Honda of Tenafly is an Equal Employment Opportunity Employer EOE/M/F/D/V