Guest Service Representative
1 month ago
Summary:
Duties and Responsibilities include the following. Other duties may be assigned.
· Provide exceptional customer service to customers
· Serve as primary liaison with customers
· Greet and assist all walk-in customers in the store
· Meet, greet and assist all valet drive-up customers at their car
· Process customer phone and personal relations
· Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
· Sort and examine articles, picking out those that may need hand spotting, or stain treatment
· Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
· Consistently ensure cash drawer accuracy
· Follow Company’s new customer protocol
· Attend Company offered ongoing training and education
Skills:
· Oral Communication Skills
· Written Communication Skills
· Customer Service
· Organizational Skills
· Project Management
· Time Management
· Phone Communication Skills
· Understanding of POS system
Education/Experience:
· One+ year(s) direct customer service experience
· 2 or more years retail clothing experience
· Knowledgeable of fabrics and fashion
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