Guest Service Representative

1 month ago


Cypress, United States Edit TX LLC dba Tide Cleaners Full time
Job DescriptionJob Description

Summary:

Duties and Responsibilities include the following. Other duties may be assigned.

· Provide exceptional customer service to customers

· Serve as primary liaison with customers

· Greet and assist all walk-in customers in the store

· Meet, greet and assist all valet drive-up customers at their car

· Process customer phone and personal relations

· Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns

· Sort and examine articles, picking out those that may need hand spotting, or stain treatment

· Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register

· Consistently ensure cash drawer accuracy

· Follow Company’s new customer protocol

· Attend Company offered ongoing training and education

Skills:

· Oral Communication Skills

· Written Communication Skills

· Customer Service

· Organizational Skills

· Project Management

· Time Management

· Phone Communication Skills

· Understanding of POS system


Education/Experience:

· One+ year(s) direct customer service experience

· 2 or more years retail clothing experience

· Knowledgeable of fabrics and fashion


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