Copy of Temporary Bilingual

2 weeks ago


Simi Valley, United States Ventura Orthopaedic Medical Group Full time
Job DescriptionJob DescriptionDescription:

Temporary position.


Essential Duties and Responsibilities include the following:

  • Schedule patient appointments
  • Cancel and reschedule appoints as necessary
  • Consult patients regarding participating status of various insurance contracts
  • Take messages for physicians and medical assistants
  • Checks HMO encounters for authorizations
  • Schedules/confirms interpreters
  • Insurance verification (E & B)
  • Help front office staff with overflow work
  • Cover front office staff (sick/vacation)
  • Respond to all enquiries through Zipwhip or other text messaging software
  • Process payments in eCW for copays, balances, or past due debt
  • Other duties as assigned


Requirements:

Skills and Attributes

Outstanding communication skills

Good organizational skills

Excellent sense of customer/patient service

Good problem-solving skills


Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience





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