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Wellness Spa Concierge

3 months ago

Blue Bell, United States Prime IV Hydration & Wellness Full time
Job DescriptionJob Description

What is Prime IV Hydration and Wellness?

Prime IV is a premier health and wellness franchise offering personalized vitamin/supplement therapies including NAD+, weight management support (Semaglutide, etc.) and Hormone Replacement therapy where you WILL influence a person’s well-being. Our dedication to a functional medicine approach may help members and guests heal from chronic health conditions, enhance performance, prevent disease and ultimately live a much more enjoyable life. We also support members and guests battling through chronic illnesses/conditions such as cancer, inflammatory bowel disease, chronic fatigue, Lyme disease, autoimmune issues, cognitive impairment, menopause, and other challenging conditions only partially addressed by conventional medicine.

Why is Prime IV so successful?

Since being founded in 2017, Prime IV Hydration and Wellness franchise has been committed to delivering cutting-edge intravenous therapies that promote optimal health, rejuvenation, and overall well-being. The accelerated company growth is a testament to the company’s unwavering dedication to customer-centric care, high-quality menu of services, highest regulatory standards (797 compound compliance), and the accelerating public demand for their industry.

Come join our team and ‘be the change’ for our members/guests in their quest for a healthier lifestyle, their work toward anti-aging, improved energy levels, mental sharpness and those looking to extend their health span and longevity.

If the following describes you, this opportunity could be an excellent fit

  • Interested in integrative, alternative, and complementary healthcare practices
  • Strongly believes in the power of nutrition, vitamins, supplements
  • Enjoys educating individuals to facilitate greater autonomy in managing their health
  • Comfortable with relationship building/sales
  • Projects a warm, welcoming, friendly, confident demeanor

Position Summary:

We are seeking a skilled and passionate Infusion/Wellness Spa Concierge to join our team. The ideal candidate will play a crucial role in overseeing the day-to-day operations of the Wellness spa facility, ensuring smooth functioning, exceptional customer service, and adherence to all relevant regulations and standards. They will assist with coordinating staff, maintaining inventory, coordinating/scheduling services, and cultivating a positive, welcoming environment for clients.

Essential Duties and Responsibilities (include, but not limited to the following):

Operational Coordination:

  • Assist with all aspects of daily operations, including scheduling, staffing, and facility maintenance
  • Monitor adherence to regulatory guidelines and franchise/company protocols to ensure efficient workflow and compliance
  • Collaborate with franchise support teams to leverage resources, training programs, and marketing materials.
  • Manage inventory and supplies, ensuring adequate stock levels and cost-effectiveness
  • Oversee billing and financial transactions, including reconciliations and reporting
  • Provide support to franchisees/owners/management on operational matters, including sales, marketing, staffing, inventory management, and customer service standards

Staff Coordination:

  • Foster a positive work environment and encourage teamwork and professional development
  • Assist with handling staffing issues, such as scheduling conflicts, as needed
  • Ensure staff is following process and procedure, including quality control, documentation and client education

Customer Service:

  • Educate guests on the benefits of IV hydration and wellness therapies
  • Offer wellness plans and membership options to all new guests
  • Ensure a high standard of customer service by addressing client inquiries, concerns, and feedback promptly and professionally
  • Monitor client satisfaction and implement strategies to enhance the customer experience and foster loyalty
  • Handle escalated client issues or complaints with empathy and diplomacy, seeking resolutions to maintain client satisfaction

Marketing and Sales:

  • Develop and execute marketing strategies to promote spa services, attract new clients, and retain existing clientele
  • Collaborate with marketing team to create promotional materials, social media campaigns, and special events
  • Monitor sales performance and implement sales initiatives to meet revenue targets and business objectives
  • Develop and execute a social media campaign that all employees will embrace

Regulatory Compliance:

  • Ensure compliance with all relevant regulations, including health, safety, and sanitation standards
  • Stay abreast of industry trends, best practices, and regulatory changes, and update policies and procedures accordingly
  • Maintain accurate records and documentation related to licensing, certifications, and inspections
  • Monitor and ensure patient record confidentiality

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities):

  • Bachelor's degree in business administration, hospitality management, or related field preferred
  • Previous experience as spa concierge or a similar role, preferably in a medical spa setting
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a multi-disciplinary team
  • Excellent organizational and time management abilities, with attention to detail
  • Familiarity with healthcare regulatory requirements (HIPAA confidentiality) and standards for spa operations
  • Experience or familiarity with franchise operations, particularly in the spa or wellness industry preferred
  • Interest and knowledge of wellness therapies, spa services, products, and industry trends
  • Exceptional communication skills, both verbal and written
  • Attention to detail, the ability to organize and prioritize, and a commitment to maintaining high-quality standards
  • Competence to thrive in a high-end, fast-paced, spa service environment and adapt to needs of the workplace
  • Ability to express compassion and understanding towards clients, creating a comfortable and positive experience
  • High comfort level with relationship building/sales
  • Proficiency in computer applications, including scheduling software and Microsoft Office Suite and Google (docs, etc.)

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated laboratory. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is moderate. The employee may be exposed to hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals.

Benefits

Hourly pay: $22-$35/hr, based on experience, plus Performance Incentive Plan.

Full-Time Benefits include:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k vesting retirement