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Job Summary: The Dock Supervisor assists the Warehouse Manager in all aspects of the operation. This includes but is not limited to, maintaining the accuracy and productivity of vehicle loading and unloading, processing of pallets, personnel management, assisting with building and equipment maintenance, producing reports, and paperwork.

Job Duties and Responsibilities:

• Directly supervises 10 - 30 employees within the Depot.
• Indirectly supervises 1-2 employees within the Depot’s office.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; equipment responsibilities ensuring others are inspected/maintained/clean; rewarding and disciplining employees; addressing complaints and resolving problems.
• Has direct oversight of all inbound and outbound loads.
• Key holder, responsible for opening or closing the facility.
• Ensures all receiving, inspection, DBR QC, priority load quality and put away processes are performed correctly and completed daily.
• Oversees all outbound loads, providing a final quality check, ensuring that shipments are made on schedule to meet the Customer’s needs.
• Shifts employee’s tasks as needed to handle spikes in the workload to remain current. Will perform some of the work as required from time to time.
• Ensures accurate Inbound Sort Worksheets and TDS Repair quantities when needed.
• Ensures Equipment and Machines are clean, inspected, safe, and operating correctly.
• Provides ongoing coaching and training to all workers to ensure processes are performed correctly and on time.
• Provides feedback to Manager as it relates to KPIs.
• Makes recommendations to Manager related to staffing, best practices, and continuous improvement.
• Participates in the employee’s annual performance reviews.
• Promotes a clean, sanitary and safe working environment at all times. Ensures safety measures are always adhered to.
• Ownership in maintaining an accurate inventory, production accuracy, and overall quality of warehouse.
• As part of the management team, shares responsibility for building security, and safeguarding of assets.
• Ensures safety measures are always adhered to.
• Performs other duties as assigned by management.

Job Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Working knowledge of Microsoft Office software including Outlook, Excel and Word
• 2 or more years of warehouse and logistics experience preferred

Job Competencies:

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machines and equipment. Must be able to lift to 50 lbs, push and pull up to 12 lbs, lift, stand and carry consistently, have proper hearing, vision and speech capabilities. Can wear Personal Protective Equipment (PPE) (Hearing protection, safety glasses, goggles, or shields).