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Library Café Substitute
2 months ago
The BPLD is committed to advancing equity in our diverse community by providing accessible programs, print and digital materials, tools and technology, and educational opportunities. Across our five current locations, we are proud to offer resources such as a makerspace, art galleries, outdoor learning areas, a multimedia local history archive, community literacy programs, and a theater. Boulder Public Library strives to be a safe and welcoming place to all staff and patrons, alike. Through outreach, community partnerships, and volunteer-driven programs, we seek to adapt our services to those who may experience barriers to visiting our physical locations.
We circulate more than 1.5 million items annually, but we believe that a library is more than a place to borrow free materials. As a vital civic space, we provide opportunities for our more than 500,000 yearly visitors to study, host meetings, be introduced to new people or experiences, and connect to essential local services.
Our employees are part of a vibrant, uplifting workplace culture that honors the joy and commitment of meaningful public service, while still caring for the needs of the individual. Our work is highly collaborative, adaptive, inquisitive, and is always on-going. We are passionate individuals with diverse backgrounds, interests, and experiences and we are dedicated to our mission of connecting people, ideas and information to transform lives and strengthen our community.
Job Summary: The Library Café Substitute is responsible for providing support to the café during staff absences or busy periods. This role involves working alongside the Café Manager and other café staff to ensure the smooth operation of The Library Café. The Café Substitute will perform a variety of tasks including preparing beverages, handling customer service, maintaining a clean environment, and assisting with inventory and stocking. Flexibility, teamwork, and the ability to adapt to a fast-paced environment are key aspects of this role.
This is a non-exempt role.
Essential Functions:
- Prepare and Serve Beverages: Make and serve coffee, tea, and other beverages according to established recipes and standards. (30%)
- Customer Service: Provide friendly and efficient service to all patrons, addressing their needs and inquiries with professionalism and courtesy. (30%)
- Cash Handling: Operate the point-of-sale system, process transactions accurately, and maintain a balanced cash drawer. (10%)
- Maintain Cleanliness: Ensure the café and surrounding areas are clean and well-organized, including cleaning tables, counters, equipment, and restocking supplies as needed. (20%)
- Follow Procedures: Adhere to established opening and closing procedures, as well as health and safety guidelines, to ensure a safe and efficient café environment. (20%)
Additional Responsibilities:
- Support Events: Assist with the preparation and service of café products for library-sponsored events and public meetings when needed.
- Collaborate with Team: Work closely with the Café Manager and other staff members to maintain a positive and productive work environment.
Minimum Qualifications:
- Experience: 0-1 year of experience in a cafe setting. Strong customer service skills with the ability to interact positively with patrons.
- Skills: Basic knowledge of coffee preparation and café operations. Ability to handle cash transactions accurately and operate a point-of-sale system. Ability to work independently and as part of a team. Flexibility to adapt to varying shifts and cover for absences on short notice. Strong time management skills and the ability to multitask in a fast-paced environment.
Working Conditions:
Primarily physical work with repetitive handling of items, frequent walking and standing, and occasional lifting of items up to 40 pounds. Requires sufficient manual dexterity that permits the employee to operate restaurant equipment. Sufficient personal mobility and physical reflexes which permit the employee to work in a multilevel facility. Seeing, hearing, and speaking required.
Time-off Benefits
- 48 hours of Paid Sick leave per year for employees
