Jr. Business Analyst

2 weeks ago

Houston, United States FIRST SERVICE CREDIT UNION Full time
Job DescriptionJob DescriptionThis position is an in-person position taking place at 16430 Park Ten Place, Houston, Texas 77084.

Address: 16430 Park Ten Place, Houston, Texas 77084

Role: The Jr. Business Analyst acts as a liaison between eCU Technology and the business of new systems and enhancement of existing systems. Converts functional requirements to technical requirements. Works with business partners, end users, and management teams to achieve successful implementations. Conducts advanced level business process analysis, needs assessments and preliminary cost/benefit analysis in an effort to align Technology solutions with business initiatives.

Essential Functions & Responsibilities:

  • Acts as a liaison between technical staff and business owners. Contributes advanced knowledge in formulating systems scope and objectives relative to the organization's business plan and user requirements, process flow definitions and functional specifications. Documents requirements and formulates test plans with QA and other partner groups prior to requesting business user testing.
  • Coordinates with users to determine and document business and user requirements, process flow definitions, and functional specifications. Responsible for document repositories, maintenance and updates of project documentation library.
  • Serves as second-level support for the ORIGINS platform.
  • Works with Project Manager in onboarding new clients by configuring the ORIGINS platform.
  • Other job duties as assigned.

Knowledge and Skills:

Experience - 1-3 years of relevant work experience (in addition to education requirement).

Education - Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and 1 year of relevant work experience.

Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for purposes of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills - Strong verbal and written communication skills, with attention to details. Must be able to participate in efforts to analyze data to identify opportunities for improvements. Demonstrates proficient knowledge in working with integration and interfaces to other systems. PC software skills and experience; including Microsoft Word/Excel/Access/ Project, and other database management and reporting software. Background in business process analysis, system requirements, as well as data modeling and detailed functional design

Advanced knowledge or skills in one or more of the following is required:

Systems development, implementation, upgrades and related analysis. QA testing, business analyst methodologies, system design and analysis. Advanced analytical thinking and creative problem solving, (ability to define multiple approaches to business problems, exposure to business process re-engineering). Strong analytical problem-solving skills, analysis and design skills, communication and documentation skills, and strong customer service skills. Must have organizational skills with special attention on details and be able to work independently. Demonstrable proficiency in simultaneously managing multiple priorities and assignments. Demonstrates ability to utilize personal computers and standard office equipment. Demonstrates proficiency to maintain expert knowledge about the system through participation in vendor classes, vendor client conferences, and working with vendor support. Demonstrates proficiency in maintaining operational procedures to ensure data integrity and maximum system availability. Demonstrates proficiency in documenting application specific support information (e.g. developing Frequently Asked Questions (FAQ), daily procedures, etc.) and maintaining the information on the Intranet.

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