Product Implementation Manager
4 weeks ago
Open Position: Product Implementation Manager – Billing and RCM Applications
Location: Remote
Reports To: Client Onboarding Manager
About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we are just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we are looking to build our team with the best.
What we are looking for:
A dynamic, self-motivated, determined individual who excels at learning, teaching and listening to clients. An individual who loves to collaborate with others, problem solve and critically think through client situations. The Product Implementation Manager will be performing the implementation on our Practice Management platform and affiliated suite of additional other product availabilities that encompass all the features and functionalities needed to efficiently operate an ASC – whatever its size or scope. The Product Implementation Manager position will provide onsite or virtual training for our clients. The features will include building and maintenance of inventory, preference cards, RCM, revenue cycle, billing, scheduling, reporting, and EHR. The individual will assist in scheduling and coordinating classes, developing training content, providing additional support in all areas of training with Ambulatory Surgery Center (ASC) operations and carry out specialized training as needed. The Implementation Specialists will be skilled in navigating the business aspect of an ASC and adult learning techniques.
Responsibilities:
- Facilitate center build activities to ensure comprehensive database configuration in support of implementation projects
- Provide onsite, classroom and/or remote end user training on the use of the software products utilizing the tools and methodologies supported by HST Pathways.
- Lead training sessions for facility super users, administrators, office managers, clinical staff and physicians on HST products to support facility workflow and maximize product utilization to enhance center’s day to day operations.
- Develop documentation and educational materials in collaboration with the Learning and Development Team, as appropriate.
- Assist with curriculum design and training content to support upgrades and new products.
- Actively seek current training methods and best practices to facilitate training adult learners.
- Assist in writing operational documentation for use by other HST Pathways staff and customers. Assist in updating and developing our internal Knowledge Base and application Help Files.
- Work with various internal departments to analyze and identify content gaps to implement process improvements on client implementation and education.
- Assist on curriculum design and training content to support upgrades and new products.
- Assist in the assessment of workflow and/or solution issues that may or may not be related to HST Pathways’ applications and resolve the issue or refer the customer to the appropriate customer support vendor.
- Perform other duties as assigned.
- Bachelor’s degree preferred
- Experience in a healthcare setting with billing and/or revenue cycle management preferred
- Proficient in MS Office and related products
- Experience in Healthcare, Hospital, Ambulatory Surgery Centers preferred
- Strong verbal and written communication skills.
- Ability to manage many ongoing activities and tasks in a dynamic environment
- Experience implementing SaaS solutions and training end users preferred
- Ability to travel 75%
Team Culture
- We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
- We thrive through collaboration. We invest in our team and take pride in the success of others.
- We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen.
- We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.
- We love the journey. We never lose sight of the fact that we are contributing to building a new model of healthcare delivery.
Benefits
- Remote work environment
- Health benefits paid for employee
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team
HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.
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