Enrollment Director

2 weeks ago

Bryan, United States Sylvan Learning Full time
Job DescriptionJob Description

JOB TITLE: Director of Enrollment     Anticipated start date May 1, 2024   

DIVISION: Sylvan Learning Center Bryan - College Station

REPORTS TO: Owner

 

GENERAL SUMMARY

The Director of Enrollment is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center.  The Director of Enrollment  is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs.  He/she ensures that policies and procedures are executed according to Sylvan standards.  The Director manages and coaches Center staff and serves as the principal point of contact for the Franchisee.  

 

ESSENTIAL JOB FUNCTIONS

  • Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
  • Manages the day-to-day operation of the Center
  • Meets sales and expense financial targets
  • Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance 
  • Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
  • Reviews all corporate communication and ensures communications flow to the Center’s staff
  • Supports Director of Education with ensuring good instructional management 
  • Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
  • Promotes financing options that meet the customer’s needs and manages the application/closing process
  • Manages marketing and sales activities to drive new enrollments
  • Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
  • Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes

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