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Customer Service Assistant

2 months ago

Austin, United States Inkspirenize Full time $17 - $25
Job DescriptionJob Description

Job Title: Customer Service Assistant (Entry-Level)

Location: Austin, TX

Job Type: Full-time

Department: Customer Service

Job Summary:

We are seeking a motivated and friendly individual to join our team as an Entry-Level Customer Service Assistant. In this role, you will be the first point of contact for our customers, helping to resolve inquiries, provide information, and ensure a positive customer experience. This position is ideal for someone who is passionate about helping others, has strong communication skills, and is eager to start a career in customer service.

Key Responsibilities:
  • Customer Interaction: Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate information.
  • Issue Resolution: Assist customers with resolving issues or concerns, escalating more complex cases to senior team members when necessary.
  • Order Processing: Support customers with placing orders, tracking shipments, and managing returns or exchanges.
  • Documentation: Maintain accurate records of customer interactions, including details of inquiries, complaints, and actions taken.
  • Product Knowledge: Stay informed about company products and services to provide knowledgeable assistance to customers.
  • Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.
  • Team Support: Assist the customer service team with administrative tasks and special projects as needed.
Qualifications:
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Friendly and patient demeanor.
  • Basic computer skills, including proficiency in Microsoft Office and the ability to learn new software quickly.