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Claims Trainer – Shape the Future of Insurance Through Training and Development

Are you an experienced claims professional with a passion for teaching and mentoring others? Frontline Insurance is seeking a Claims Trainer to join our dynamic team. This hybrid role provides an exciting opportunity to be at the forefront of training and development within our Claims Department.

About Us

At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role where you can make a meaningful impact and grow your career, your next adventure starts here

Why You'll Love Working Here:

At Frontline Insurance, we offer a comprehensive benefits package designed to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and Disability insurance (both Short-Term and Long-Term). We also provide a 401k Retirement Plan with a generous 9% match, Pet Insurance for your furry family members, and four weeks of PTO. Plus, our business casual environment ensures you can feel comfortable while you do your best work.

Position Summary

As a Claims Trainer at Frontline Insurance, you will be responsible for the creation, development, and delivery of training to our Claims Department. You will collaborate with team members to identify training needs, promote consistency in claim handling, and recommend processes for greater efficiency. This role demands high levels of professionalism, ethical behavior, and the ability to work cohesively with the team.

Key Responsibilities

• Training & Development: Identify training needs and create, develop, and deliver training using various methods, including presentations, video job aids, PowerPoints, workflows, coaching, mentoring, and other educational materials.
• Consistency & Efficiency: Promote consistency in claim handling and recommend processes for improved efficiency.
• Collaboration: Work closely with team members and other departments to ensure timely completion of tasks and projects.
• Monitoring & Evaluation: Monitor and evaluate claim handling, assist with Quality Assurance file audits, and contribute to the overall goals and objectives of the team and organization.
• Compliance: Maintain knowledge of company procedures, claim-related statutes, insurance regulations, and other legal requirements.

Qualifications

• Education: Bachelor's degree required.
• Experience: Minimum of 7 years of property insurance claims experience; field claim handling and/or claims training experience is preferred.
• Licensing: Florida 520/620 Adjuster License required, with the ability to obtain adjuster licenses in Alabama, Georgia, North Carolina, South Carolina, and any other states within 90 days of hire date.
• Skills: Exceptional oral and written communication skills, strong organizational and time management skills, and sound judgment and decision-making abilities.
• Technical Proficiency: Strong working knowledge of Xactimate, XactAnalysis, XactContents, Adobe, and Office 365 programs (Outlook, Word, Excel, Microsoft Teams, PowerPoint, Power BI). Prior knowledge of Guidewire is beneficial.

Additional Information

• Physical Demands: Regularly required to sit, use hands to finger, handle, or feel, and talk or hear. Occasionally required to stand and walk.
• Work Environment: The noise level in the work environment is usually moderate. This hybrid role requires onsite presence, and overnight travel may be required.

Ready to help shape the future of insurance through impactful training? Apply today and become a part of the Frontline Insurance family

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