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Member Service Representative- Dental

3 months ago

Milwaukee, United States Dental Associates Ltd Full time
Job DescriptionJob DescriptionCompany Perks 

As a team member of Dental Associates, you can expect an excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth.

Benefits Overview:

  • Medical Insurance with optional Health Savings Account through Associated Bank
  • Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
  • Vision Insurance
  • Life Insurance
  • 401k
  • Company paid short term disability
  • Paid Time Off
  • Paid Holidays
  • FSA
  • Critical Illness
  • Hospital Indemnity
  • Plus opportunities for pay increases and bonuses

Job Responsibilities


The CarePlus Member Service Representative is responsible for the accurate and timely explanation of insurance products and supports administrative needs of individual and group CarePlus insurance plans.

  • Manage all aspects of member insurance plans from account management and registration of new member accounts, claims, EOBs, pre-authorizations to resolving discrepancies for Individual and Group policies
  • Answer phone calls from external and internal customers to answer questions and provide assistance on benefit coverage questions, plan provisions, exclusions and limitations
  • Manage all financial aspects of accounts. Collect premium payments, bank downloads, and balancing of daily deposits
  • Complete daily, weekly, monthly reports as assigned


Schedule

  • 40 hours per week
  • Monday and Tuesday 8:30am-5:30pm, Wednesdays and Thursday 9:00am-6:00pm & Friday 9:00am-3:00pm
  • 1 Saturday per month 7:00am-12:00pm (hours during week will be adjusted to remain at 40/week)
  • Hybrid, 2 days in the office per week

Job Requirements 

  • Minimum of a high school or equivalent
  • 2+ years of dental, collection, insurance, healthcare or similarly fast-paced, customer-focused environment is preferred
  • State of Wisconsin Accident & Health Intermediary License must be obtained within six months of hire
  • Excellent communication skills (verbal/written) and ability to positively resolve conflict
  • Strong mathematical skills and ability to accurately work with finances
  • Technologically savvy, ability to work with several computer applications simultaneously
  • Applicants will be required to obtain WI Accident and Health license


The Company

 

At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job.

Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.


  

If you’re ready for an exciting, stable career with a growing company apply today