RV Service Writer

Here at Ketelsen RV we are adding to our team. This positon is for (RV) Service Writer/Advisor Professional. Your job is to coordinate work repair orders between our customers, staff, and manufacturers. You will be the liaison between our customers and technicians and oversee the repair order from start to completion.

REQUIREMENTS of the RV Service/Sales Writer & Advisor:

• 2 years of customer service experience or professional sales experience
• Prior experience in a dealership setting (RV, Automotive or Powersports) OR experience in an industrial/ shop setting or very similar field, a plus but not required.
• Professional and detail oriented
• Dependable, team player with high customer focus
• Applicants must include resume and three references (maximum one family member).
• All applicants are subject to a background check & drug testing.

Responsibilities of the RV Service/Sales Writer & Advisor:

• Oversee and lead on a variety of service support tasks.
• Manage the calendar and scheduling of work orders; ensure technicians’ time is utilized efficiently.
• Provide updates to our customers about the repair timeline.
• Create appointments for clients via phone and in person to schedule service work on their campers.
• Work with and communicate regularly with our RV technicians to make sure work is completed on time.
• Work with parts dealers and manufacturers to order and obtain needed parts for warranty and service repair work.
• Ensure quality of work repaired and provide excellent customer service to help maintain and grow business and satisfaction.
• Upsell services, sell maintenance appointments and hit target sales metrics.

Note that this is a busy department without a lot of people to do formalized training. You need to be able to latch on to what we do and how we do it without a lot of hand-holding. You will be trained in the basics but you will be expected to ask a lot of questions, take notes and learn on the fly. Please make sure that you are okay with this type of environment before you apply.

BENEFITS OFFERED to the RV Service Writer/Advisor:

• 401k
• 401k matching
• Paid time off
• Sick Time
• Dental Insurance
• Health Insurance
• Life Insurance
• Holiday Pay all Major Holidays
• Additional Optional Coverages Offered