IT Specialist

Job Purpose

IT Specialists help solve technical problems. They are responsible for installing and upgrading system components, setting up software for employees, resolving IT and hardware issues and assisting in network administration. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.

To be successful as an IT specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Top candidates will also have an amiable personality and an aptitude for customer service.

Duties and Responsibilities

The job duties and responsibilities include, but are not limited to the following:

• Coordinating the needs of in-house IT experts and remote employees, vendors and contractors.
• Installing, configuring and monitoring wireless network systems.
• Creating, analyzing, reporting, converting and transferring data through systems using application software.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Assisting with network administration tasks.
• Ensuring data storage is safe and secure.
• Supporting the day-to-day operations of our computer network.
• Collects data by identifying sources of information and designing survey and collection methods.
• Resolves retrieval problems by altering design to meet requirements.
• Prepares reports by collecting, analyzing, and summarizing information.
• Provides clients with information by designing methods to collect and retrieve data.

Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements.

• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting system changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
• Maintains database by entering data.

Qualifications

Minimum Education & Experience:

• Bachelor’s degree in computer science, mathematics, or engineering.
• Minimum of five years of experience in IT or database administration.
• Experience working with following environments: Mac OS, Windows 10 & Windows Server 2008+ operating systems, Active Directory, Exchange / Office 365, Network Storage, Azure, KACE 1000.
• Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
• Working knowledge of scripting languages (Powershell, Bash, Java, etc.)
• Strong analytical, diagnostic, and problem-solving skills.
• Good communication ability, both written and verbal.
• Personable, professional demeanor.

 About Alakaʻi Services Group Inc. / Poʻe Hana Group, Inc.

Alaka‘i Services Group Inc. (ASGI), a subsidiary of the Alaka‘i Foundation Group Inc., is a  Native Hawaiian Organization (NHO)-Owned Small Business serving the U.S. Department of Defense  and other Federal Government Clients.

Headquartered in Honolulu, Hawaii, Poʻe Hana Group, Inc. (PGI) is a talent management, staffing, and administrative support services company. PGI specializes in providing HR and administrative services to the Alakaʻi family of NHO companies.

PGI is an Equal Opportunity Employer and strives to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws.  All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.