Assistant Housekeeping Manager/Team Lead

3 weeks ago


Santa Rosa Beach, United States Benchmark Management Full time
Job DescriptionJob DescriptionDescription:

We are seeking a dedicated and detail-oriented individual to join our team as a Vacation Rental Manager, specializing in Housekeeping and Laundry management. As a crucial member of our organization, you will play a pivotal role in ensuring the cleanliness, maintenance, and overall quality of our vacation rental properties. This position demands excellent organizational skills, a keen eye for cleanliness, and the ability to manage laundry operations effectively.


Housekeeping Management:

· Coordinate and oversee housekeeping staff to ensure timely and thorough cleaning of vacation rental properties.

· Develop and implement cleaning protocols and checklists to maintain high standards of cleanliness.

· Conduct regular inspections to ensure all properties meet company cleanliness standards.

· Train and onboard new housekeeping staff, providing guidance on best practices.

· Laundry Operations:

· Manage all aspects of laundry operations, including washing, drying, folding, and storing linens and towels as needed.

· Maintain an inventory of linens and coordinate with suppliers for timely restocking.

· Implement and enforce laundry procedures to ensure the quality and longevity of linens.

· Monitor and manage laundry equipment for optimal performance and schedule routine maintenance.

Quality Control:

· Conduct regular quality control checks to ensure that all vacation rental properties meet the company's cleanliness and presentation standards.

· Address any guest complaints related to housekeeping or laundry promptly and effectively.

· Implement continuous improvement initiatives to enhance overall guest satisfaction.

Communication and Collaboration:

· Collaborate with property management, reservations, and maintenance teams to ensure seamless operations.

· Communicate regularly with housekeeping and laundry staff, providing feedback, and addressing any issues or concerns.

· Maintain open communication channels with vendors and suppliers to ensure timely delivery of cleaning supplies and linens.


Requirements:


· Proven experience in housekeeping and laundry management, preferably in the hospitality or vacation rental industry.

· Strong organizational and multitasking skills.

· Excellent communication and interpersonal abilities.

· Knowledge of best practices in housekeeping and laundry operations.

· Ability to work in a fast-paced environment and adapt to changing priorities.

· Familiarity with vacation rental software and platforms is a plus.



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