Dining Room Manager

3 weeks ago

South San Francisco, United States Shihadeh Investments Inc Full time
Job DescriptionJob Description

Dining Room Manager

Michelin recommended Amoura Restaurant, which debuted in 2015 in South San Francisco, is expanding, continuing to enhance the restaurant and catering company and introducing an exciting new fast casual concept.

We are currently interviewing for the Dining Room Manager position to lead our Front of House & Service team including Beverage program and work with Culinary Director Scott Howard on all culinary initiatives for the restaurant.

The ownership family has been in the hospitality business in the Bay Area for over 50 years, spanning 3 generations. It includes: Amoura, the flagship restaurant, QSR operations at SFO Airport, an iconic neighborhood deli, and catering services that have become an established and recognized brand in the South San Francisco business community.

The family's culture and commitment to hospitality have driven the continued success and future growth that now enables new endeavors as we look forward to continuing business over the next 50 years.

RESPONSIBILITIES

  • Lead, direct and ensure effective and efficient FOH operations including but not limited to: manage dining room, full-service bar with specialty cocktails, and private events with skill and decorum, ensuring excellent service, guest satisfaction and a safe working environment for the team

  • Control all FOH day-to-day operations: including overseeing labor & schedules

  • Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring

  • Ability to manage multiple private events, sometimes simultaneously

  • Partner with General Manager (GM) to create dining room prep lists throughout the day; and assign production duties to FOH staff in order to ensure that preparation quantities support forecasted business levels

  • Use tact and good judgment when dealing with challenges pertaining to guests and employees, and respond with patience and courtesy

  • Multitask calmly and effectively under pressure

  • Monitor FOH employee side work and ensure FOH employees comply with all sanitation/safety guidelines and procedures

  • Ensure effective communication regarding service and timing issues, needs, and special requests between front of house FOH and BOH

  • Understand and follow food allergy procedures and special orders/restrictions

  • Partner with GM to interview, hire, onboard, train, schedule, supervise and develop FOH hourly employees

  • Monitor, address and document individual employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action

  • Maintain proficiency in job functions of all FOH positions and provide active back-up support when business needs require

  • Ensure repair and maintenance needs are met and/or communicated to designated manager

  • Monitor and ensure the restaurant and the teams compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations) and represent the restaurant and Company in interactions with legal and regulatory authorities

  • Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed

  • Other duties assigned as needed.

QUALIFICATIONS

  • 3-5 years restaurant dining room management experience, fine dining experience a plus
  • Full proficiency in OpenTable, Yelp Reservations, POS systems, and Microsoft/Google Suite (Outlook, Excel, Word) required
  • Diverse wine knowledge, including regions, appellations and vintages
  • Strong operational skills in a customer service environment
  • Food safety certification or food handlers license
  • Strong leadership abilities and able to work in a team environment
  • Must be able to work in a fast-paced environment
  • Knowledge of inventory management systems
  • Ability to communicate clearly and concisely, both orally and in writing




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