Desktop Support Analyst

Job DescriptionJob DescriptionOVERVIEW
We have an opportunity for a talented Desktop Support Analyst to join our team at Mission Critical Partners. In this exciting role, you will be handling complex end-user support issues and providing support to team members and restoring services to the end users. The successful candidate must be able to explain intricate technical information to non-technical users and have an understanding of Incident, Problem, and Change Management processes. The role requires a professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.

POSITION LOCATION
Centre County, PA (Onsite Support)

EXPECTATIONS

• Interface regularly and effectively with ticket submitters- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
• Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
• Facilitate user account management by handling onboarding, change and departure processes
• Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
• Understand concepts related to networks, servers, PCs, databases, hosted cloud systems, remote workforce environments, etc.
• Ability to participate in an rotaional on-call status
• Other responsibilities as assigned by manager

BASIC REQUIREMENTS, KNOWLEDGE, AND SKILLS

• Excellent written/verbal communication and organizational skills
• Ability to work independently with minimal oversight
• Be able to prioritize workload and perform in a fast-paced and challenging environment
• 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and Microsoft Office Suite, Web Browsers, etc.
• Comprehensive knowledge of Microsoft Windows 10
• Deep understanding of Active Directory
• Ability to support Microsoft Office 365 & Azure Services
• Basic networking understanding (small and home office networks, VPN, etc.)
• Ability to recognize, evaluate, and resolve problems effectively
• Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

ABOUT US:
Mission Critical Partners, LLC

Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.com/careers/

Mission Critical Partners is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.

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