Dispatcher

Job Purpose

Executes daily plan utilizing COMMAND dispatch in conjunction with dispatch manager achieving the highest level of customer satisfaction and maximizing productivity. Communicates directly with drivers, plant operators, and customers using landline, two way radio, and internet based platforms Act independently and with general direction to carry out the plan established by the dispatch supervisor and/or dispatch manager while adhering to company policies

Job Responsibilities

• Accurately and timely tickets/dispatches trucks at proper rate and plant, ensure trucks are statusing properly, that GPS is properly functioning, verifies instructions for drivers and provides general directions/jobsite references, communicates to the drivers 'extra products' when applicable
• Reviews upcoming loads within district to ensure accuracy and timeliness, minimizes lateness within district, modifies existing orders as determined by dispatch manager
• Assists in managing start of day and end of day, minimizing 'slack' time
• Assist with exceptions and re-route suggestions within district, working closely with plants and dispatch manager

• Modifies existing orders as determined by dispatch manager

• Drives district's KPIs and compliance within district, follow best practices to meet the goals of the plants and dispatch department

• Employ the COMMANDtrack dispatch software to ensure that service level, productivity and material costs are balanced in an optimal fashion across district. Consider system tuning parameters, diagnose configuration issues, and provide feedback on tuning the system. Ensure dispatch, batch and tracking systems are used to their highest potential and employees are fully engaged

Skills - Ability to read, interpret technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from a group of managers. Knowledge of concrete terminology a must. Ability to apply concepts such as fractions, percentages, ratios, proportions, averages and standard deviations to everyday business situations.

Education - High School Diploma

Experience - A minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.