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Screening and Referral Navigation Manager

3 months ago

Binghamton, United States Care Compass Network Full time
Job DescriptionJob Description

The Screening and Referral Manager role will work for the Social Care Network in the Southern Tier region of New York and will be responsible for overseeing all screening and navigation services in the network to ensure efficient and effective delivery of services. This position reports to the Social Care Network Director.

Essential Functions:

  • Function as the central knowledge base for screening and navigation in the social care network. This includes immediate help support for resources doing screening/navigation.
  • Offer centralized support, training, and resources to all navigators across the SCN to promote continuity of navigation services and navigation efficency across the social care network.
  • Oversee the designation and credential of Social Care Service Navigators within the Southern Tier region
  • Answer central phone line and inbox for member and provider questions re: appropriateness of referrals, status of referrals, etc
  • Responsible for training the staff who will screen and/or issue referrals for the social care network enhanced services.
  • Supervises a designated number of internal Screening and Referral Navigator(s) and guides community based Social Care Service Navigators. Assists Screening and Referral Navigators with their daily responsibilities and provide procedure guidance as needed to aide in successfully fulfilling their job duties.
  • Utilize a client-centered, goal-oriented, and data-driven approach to supervision.
  • Develop workflows for bi-directional communication between screeners/navigators and a member’s Care/Case Manager. Support SCN navigators in understanding available care/case management and how to best integrate/share information regarding social needs of the members with their case management team.
  • Create and maintain a central repository of primary points of contact for all locations where Care/Case Managers reside (Health Home, Care Coordination Organization, FQHC etc). List must be accessible by SCN navigators.
  • In collaboration with human resources staff, create and maintain standardized training and onboarding materials and applicable workflows/processes to any organization interested and qualified to perform screening and navigation. Create workflows and reference documents detailing the local, state and federal benefits and programs available in the community.
  • Develop and facilitate process to monitor and resolve backlog of referrals as well as open/unresolved referrals. Work in tandem with organizations in the social care network to ensure timely processing of community referrals for individuals in need of HRSN enhanced services.

MINIMUM REQUIREMENTS:

  • Education: Bachelor’s Degree in human service, social work, healthcare administration or similar field of study preferred, or equivalent education and work experience
  • Ability to design and implement new workflows for a new, large, and complex program under very tight timeframes.
  • Must have excellent verbal and written communication skills, professional presentation, and excellent interpersonal/customer service skills
  • Problem-solving both independently and with others
  • Strong organizational skills with ability to handle multiple tasks simultaneously.
  • Ability to partner/work collaboratively with others across organization to achieve shared
  • objectives and get work done. Demonstrated ability to gain trust and support of others.
  • Ability to troubleshoot and solve problems independently and collaboratively; flexible in trying new solutions
  • Demonstrated excellent interpersonal and communication skills by attentively listening to others; adjusting communication to fit the audience and message; and providing timely and helpful information to others across the organization.
  • Skilled with personal computer programs such as Microsoft Outlook, Microsoft Office (Word, Excel PowerPoint, etc.)
  • Facilitation of meetings either in person or via virtual platforms such as Zoom

WORK ENVIRONMENT:

Care Compass Network utilizes a hybrid work model where employees are able to work remotely from a home office or from the CCN office, a non-clinical professional office setting. There may be some travel required for partner and/or network meetings.

BENEFITS:

  • Outstanding benefits package (Medical, Dental and Vision, plus much more)
  • 401(k) with match
  • Competitive wages
  • 14 paid holidays, paid time off (vacation, personal and sick time)