Customer Care Representative
2 weeks ago
The Customer Care Department is dedicated to providing exceptional service to our customers by promptly addressing their inquiries, resolving issues with empathy and efficiency, and ensuring a positive experience throughout every interaction. We prioritize responsiveness, professionalism, and teamwork to meet the diverse needs of our customers in a fast-paced environment, striving for excellence in every interaction to build trust and loyalty.
Sunergy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements:
- Respond promptly to incoming customer inquiries via phone, email, or chat in a fast-paced environment.
- Handle a high volume of customer interactions while maintaining professionalism and attention to detail.
- Provide exceptional customer service, ensuring that all customer needs and concerns are addressed promptly and accurately.
- Handle escalated calls and difficult situations with empathy, patience, and problem-solving skills.
- Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.
- Utilize active listening skills to understand customer concerns and provide appropriate solutions.
- Follow established protocols and procedures for handling escalated calls, including seeking assistance from supervisors or other departments when necessary.
- Maintain composure and professionalism during high-stress situations, demonstrating resilience and adaptability.
- Multi-task effectively, managing multiple customer interactions and administrative tasks simultaneously.
- Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to resolve complex customer issues and improve overall customer satisfaction.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information and assistance to customers.
- Continuously seek opportunities for self-improvement and professional development to enhance customer service skills and performance in a high-paced environment.
- Work together with team members to meet or exceed performance metrics and goals.
- Embrace a team-oriented mindset and demonstrate a willingness to pitch in and help colleagues during busy periods or challenging situations.
- Contribute to a culture of continuous improvement by providing feedback, sharing ideas for process enhancements, and implementing new strategies to enhance team performance.
- Participate in team meetings, training sessions, and workshops to enhance customer service skills and share best practices.
- Foster a positive and supportive team environment, encouraging open communication, mutual respect, and collaboration.
Qualifications:
- Fluency in Spanish
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer service is required.
- Knowledge of solar is advantageous but not mandatory.
- Proficiency in using customer service software and tools.
- Excellent communication, typing, and interpersonal skills
- Must be punctual, reliable, and dependable.
Benefits:
- Benefits available after 90 days
- Starting pay $16 (depending on experience)
- Opportunities for professional growth and development
- A supportive and dynamic work environment
Join our team and be a part of providing exceptional service to our valued customers. Apply now to embark on a rewarding career in customer care with us
Could you please let me know your availability for an interview? We are looking to move quickly in the hiring process and would like to schedule a meeting as soon as possible.Thank you for considering this opportunity, and I look forward to hearing from you soon
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