Help Desk Technician

2 weeks ago


Hackensack, United States The Rockridge Group Full time
Job DescriptionJob DescriptionTITLE: HELP DESK TECHNICIANPOSITION: FULL TIMEJOB SUMMARY:Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 am to 4:30 pm or 9:30 a.m. to 5:30 p.m. RESPONSIBILITIES:
  • Duties include providing hardware and software technical assistance to the Firm’s users.
  • Troubleshooting, support and provide general assistance to senior technical staff.
  • Setup video conferences to other Firm offices as well as outside entities as requested.
  • Maintain inventory of Firm technical equipment and supplies.
REQUIREMENTS:
  • Experience with Microsoft Windows 10 desktop environment.
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
  • Must be knowledgeable in Teams and hosting Zoom calls.
  • Legal specific software such iManage, Worksite, Workshare, etc. preferred.
  • Strong documentation discipline and experience with a ticket management system.
  • Provide, on a rotating basis, after hours on-call coverage for end user support.
  • Law firm or professional service firm background a plus
  • Potential for travel to other offices as needed


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