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Job purpose
The maintenance worker is to assist the superintendent in maintaining the physical integrity of the property. This
involves insuring a safe, secure and comfortable living environment for residents, visitors and staff. The
maintenance worker will carry out assigned duties in a safe manner and other duties as requested by the
Superintendent.
Duties and responsibilities
A building maintenance worker must possess a variety of skills encompassing most of the construction trades,
handling that require basic skills as an electrician, carpenter, plumber, mechanic, painter, HVAC technician and
roofer, as well as be able to perform all the responsibilities of a porter, should the situation warrant. The building
maintenance worker must always remain aware of their limitations and request the services of a professional
when the worker’s lack of expertise requires it. Maintenance workers might touch up paint in the lobby, repair a
faulty house lock, troubleshoot an open electrical short and replace a faucet, carry an extension ladder, use a 14pound
sledge hammer, all in the same day.
Plumbing: includes the repair, replacement or installation of faucets, pipes, toilets, garbage disposals,
dishwashers, water-dispensing refrigerators, and washing machines.
Electrical: includes the troubleshooting, repair, replacement or installation of power switches, fuses, wall
sockets, ceiling lights, and ceiling fans,.
Drywall/Plaster repair: includes filling in small holes caused by nails and minor dings from normal wear
and tear most commonly performed between the time a tenant vacates a unit and a new renter assumes
occupancy.
Painting: includes minor touch-ups following damage repair and new coats of paint applied to unit walls
between the time a tenant vacates a unit and a new renter assumes occupancy.
Appliance repair: includes the repair, replacement or installation of major household appliances, such as
refrigerators, dishwashers, range ovens, washers and dryers, and air conditioners.
Grounds keeping: includes mowing grass, pulling weeds, trimming and pruning trees and shrubs,
watering lawns and plants, replacing light bulbs along pathways and parking areas, sweeping or raking
leaves, and tidying up bark or other ground covering.
Cleaning/housekeeping: includes maintaining a tidy appearance in shared community locations, such
as the leasing office lobby, clubhouses, and fitness or recreational areas. Also includes cleaning fixtures,
floors and other surfaces in vacated units before new renters assume occupancy.
Snow removal: includes shoveling, blowing or plowing snow away from covered walkways and
driveways, and laying down rock salt atop icy surfaces to prevent slipping.
Customer service: includes professional, prompt and courteous correspondence with renters when
scheduling and providing maintenance services, and with contracted vendors that provide additional
facility services.
Time management: includes maintaining an organized scheduling and tracking system, usually on a
computer, to effectively complete all maintenance requests in a timely manner and in the order by which
they were received or by level of urgency.
Represent K&Q in a professional manner as reflected by personal appearance, attention to detail,
jobsite cleanliness, customer service and safety.
Document and record all work, purchases, deliveries, accidents, and any other related items in a timely,
professional manner.
Respond to emergencies as needed including nights and weekends, being on-call with a cell phone.
Record all inspections and related maintenance on appropriate forms in an accurate and timely
manner.
Prioritize all work to minimize vacancy loss, prevent property damage, and provide service to residents.
Inventory Control: Be knowledgeable of inventory levels of spare parts and supplies and inform the
Superintendent of shortages.
Mechanical systems: Inspect and maintain boilers, pumps & other mechanical systems.
Qualifications include:
Appearance: Neat, clean well groomed appearance
Education: High School Graduate or G.E.D. Read, write,& speak English
Proficient knowledge: Knowledge of carpentry and building maintenance, safe operation of basic hand
and power tools, oil burner systems, heating and ventilation systems, electrical systems, appliance
maintenance and maintenance, workplace safety and safe lifting and handling procedures, as well as the
knowledge of when to contact qualified service personnel.
Skills: An employee in this position must be knowledgeable and skilled in a variety of trades (see above)
Abilities: Applicant must have the physical strength to lift cleaning materials and heavy equipment,
physical stamina for being on their feet all day
Other characteristics such as personal characteristics: Interpersonal skills are necessary for
interacting with building occupants and other staff members.
Professional Certification: FDNY certificates of fitness for operating a low pressure boiler,
residential sprinkler systems helpful.
Experience: 3 years’ experience in general building maintenance.
Must pass criminal background check and drug screening test.
Excellent problem solving and conflict resolution skills.
Experience working with people of different income levels and ethnic backgrounds.
Excellent communication and interpersonal skill
In order to achieve success the Management team must embrace certain core principles and values.
Honesty
Integrity
Competence
Tenacity & Enthusiasm
Creativity
Professionalism
Drive
Physical requirements
The Building maintenance worker has a physically strenuous and demanding job. He/she will be lifting, pulling
and managing heavy equipment and objects. The Building maintenance worker will have to work in all weather
conditions, and must be prepared for both extreme heat and cold.
Constant need (66% to 100% of the time) to be on feet.
Constant need (66% to 100% of the time) to perform the following physical activities:
Writing: Inventory maintenance, requisition requests, required maintenance reports.
Have constant need (66% to 100% of the time) to perform the following physical activities:
Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment.
Climb Stairs: Service requests, make-ready needs for 2nd and 3rd floor apartments.
Push or Pull: Move equipment, appliances, open and close doors, etc
Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.
Climb Ladders: Perform routine maintenance/repairs.
Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.
Finger Dexterity: Handle tools and equipment, perform routine
Constant need (66% to 100% of the time) to perform the following physical activities:
Writing: Inventory maintenance, requisition requests, required maintenance reports.
Lifting/carrying (supplies, replacement parts, ladders, etc.):
Over 150 lbs.: Rare need (less than 1% of the time)
75 – 150 lbs.: Occasional need (1% to 33% of the time)
25 – 75 lbs.: Frequent need (33% to 66% of the time)
1 – 25 lbs.: Constant need (66% to 100% of the time)
NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more
persons. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.
VISION REQUIREMENTS
Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and
operating instructions, read cautionary labels, respond to written instruction from staff and residents. Constant
need to see small detail when performing routine maintenance duties.
Frequent need (33% to 60% of the time) to see things clearly beyond arm’s reach (oversee assistants, observe
problems throughout the property).
HEARING REQUIREMENTS
Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and residents.
Must use listening skills to diagnose needed repairs, etc.
SPEAKING REQUIREMENTS
Constant need (66% to 100% of the time) to verbally communicate with assistants, resident staff, vendors and
residents.
WORKING ENVIRONMENT
Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for
extended periods.
Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments
during/after make-ready.
Frequent need (33% to 66% of the time) to work in awkward and confining positions.
REASONING DEVELOPMENT
Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately
follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally
beyond a specific set of instructions.