Senior Business Analyst

THE OPPORTUNITY:

This key position will be responsible for capturing, translating and documenting user stories, technical use cases and other requirements for critical Technology platforms supporting revenue and back-office activities. Candidates will need significant experience in the product management and business analysis of hi-volume consumer-oriented SaaS platforms, mobile applications, analytical solutions, and supporting IaaS-based infrastructure. Exposure to Application Service Providing [ASP] businesses is beneficial. As a team member, he/she will help identify tools, processes and methodologies that will assist the company with effective project implementation and execution.

The role will require self-initiative in a high-paced start-up environment and must collaborate within a scrum framework with product owners, graphic and UX designers, engineers and key business leadership. Business Analysts are required to see out a project from conception to final
product, requiring good organizational skills and attention to detail. 

JOB FUNCTIONS:

• Capture, document and maintain business requirements using appropriate tools and techniques including but not limited to conducting user story development sessions, interviews, document analysis, surveys, site visits, use cases, scenarios, business process, task and workflow analysis

• Liaise with critical product owners, business subject matter experts, and a team of technical specialists, such as SW Engineers, DBAs, Data Engineers, System Administrators and Infrastructure Engineers.

• Analyze and evaluate data gathered from multiple sources and distinguish user requests from underlying true needs. Review use cases and other documents with technology and the business to ensure all requirements are adequately reflected.

• Co-ordinate with SCRUM Master and Senior Technology Leadership regarding priorities. Contribute to SCRUM deliverables and metric
development in co-ordination with the SCRUM Master. Assist in roll-out strategy as an active participant in user acceptance testing, user training and post-production support as needed.

• Ensure all product documents (design, process diagrams, operational run-books, recovery manuals, etc.) are completed. Conduct reviews and walk-throughs for deliverables.

• Ensure that all commercial requirements are met to customer expectation

• Ensure sustainable, repeatable, high quality results

PERSONAL CHARACTERISTICS:

Demonstration of the Ceras Leadership Principles:

Customer Centricity
Leaders see the world from the customer point of view and work backwards. They are feared by the competition for their rigor to anticipate customer needs, deeply consider the effect they have on end users, and solve them proactively. Leaders earn and are obsessed with keeping
customer trust.

Ownership
Ownership is a norm for leaders. They are task oriented, do what needs to be done on behalf of the company, and are motivated by pride and engagement. They hold themselves to higher standards of expectations for performance and deliver results consistently.

Hit the Goals a Lot
Leaders have can do attitude and hit the goals a lot. They focus on key business inputs and consistently deliver quality outputs in a timely manner. They insist on highest standards and practice winning is not everything – it is the only thing that matters.

Detail Oriented
Leaders are detail oriented and no task is beneath them. They are on top of metrics, narrative and operate at all levels. They are resilient and possess capacity to maintain performance despite negative shocks.

Seek Out Change
Leaders are relentless in their focus on cause and change. They look for new big ideas from everywhere and are not afraid to work towards their objectives. They accept that they may be misunderstood for long periods of time yet rally and succeed where others have failed.

Respect
Leaders listen and speak candidly. They respect others, ask for help from the experts on specific issues and regularly promote the knowledge brought to them. They are vocally self-critical and worry less about the awkwardness it presents when doing so.

Wired for Empathy
Leaders believe in coworkers to be like a second family. They help create situations for people that make them feel wonderful. They mentor and nurture innate talents in others. They foster a community, and care about creating a better world.

EDUCATION, QUALIFICATIONS, & EXPERIENCE:

• BA or BS (or equivalent) in Computer Science.
• 5 or more years of experience delivering and supporting commercially available technology solutions. Strong technical aptitude is required. Proven Business Analyst experience and demonstrated ability to support multiple projects of a complex nature. Experience with a combination of the following: revenue-generating SaaS platforms, public-facing enterprise corporate websites, content management solutions, intranet sites, IS solutions supporting CRM and other back-office needs.
• 5 or more years of industry experience using Agile Software Development Lifecycles (SDLC) – such as SCRUM.
• 3-5 Years of experience developing User Stories, Technical Use Cases, Supplemental Requirements, Process Flows and Data Specifications. Translated business and data needs into functional business requirements.
• Previous experience in healthcare industry is preferred.
• Familiarity with Lean Product Management Lifecycles is preferred.
• Excellent interpersonal, verbal and written communication skills. Experience communicating with internal personnel, partners and customers. Strong negotiation skills.
• Excellent time management skills.
• Strong problem-solving skills and an ability to learn rapidly on-the-job. Must analyze complex problems and develop recommendations with attention to detail.
• Effective in self-motivated and self-directed team environments.
• Proficiency with MS Office Suite, MS Project, Visio, JIRA and industry standard project management and agile software packages.

DESIRED:

• SCRUM Master Training & Certification
• PMP/PMI Training & Certification
• Training in Lean Product Management
• Knowledge of Micro-Service Architecture frameworks, components, design and planning skills.

COMPANY BACKGROUND

Ceras Health is a digital first, integrated care provider combining clinical expertise, digital health devices, artificial intelligence, and behavioral change solutions to empower individuals to take control of their health and learn ways to extend and improve the quality of their lives. Ceras Health has developed a SaaS and mobile platform, that supports patients’ adherence to pre- and post-discharge care plans, provides patients and care team members with the ability to measure and track patient health data, and enables individuals to get better and stay better providing access to condition specific health information.

For more information about Ceras Health, please visit www.cerashealth.com, and follow the company on Twitter, Facebook, and LinkedIn.

Ceras Health’s policy is to provide equal employment opportunity and affirmative action in all its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Verification of employment eligibility will be required as a condition of hire.