Referral Coordinator

Colusa Medical Center,  provides both inpatient and outpatient services, including emergency services, to the surrounding community bringing exceptional healthcare and service to our community.  

POSITION SUMMARY

The Referral Coordinator is responsible for handling referrals within the rural health clinics. Receptionist responsibilities include, but not limited to, greeting patients, answering phones, making appointments, maintaining patient charts and organizing all clerical duties. Act as receptionist on a backup basis.

POSITION QUALIFICATIONS

Six months to one year of related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and write English. Bi-lingual (Spanish preferred). High School graduate or G.E.D. equivalent. Must be able to perform duties with minimum supervision.

DUTIES AND RESPONSIBILITIES

1. Takes telephone request for authorizations.
2. Prepares referral requests.
3. Track referral process, utilizing a tracking log. Responsible for insuring referral correspondence is received and reviewed by provider.
4. Generates reports that summarize referrals and authorization activity.
5. Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel. Answers the telephone professionally, identifying self and department. Handles telephone information requests with courtesy, accuracy and respect for confidentiality.
6. Makes future appointments and answers all inquiries
7. Completes various agency forms and records
8. Types and maintains all patient medical files, making sure that all documents are filed in the correct location of the patient chart.
9. Inventories and orders all offices supplies regularly
10. Utilizes company supplies efficiently.
11. Reviews patient chart for accuracy of billing information, verifying correct insurance information, accepting co-payments and running POS on all Medi-cal/Hap cards.
12. Assures timely distribution of all paperwork to all involved areas of the hospital.
13. Maintains the confidentiality of patient and facility records and information.
14. Immediately greets/acknowledges guest’s presence in a courteous and caring manner.
15. Demonstrates the ability to prioritize and deal with immediate guest needs first, and paperwork