Customer Service Rep

3 weeks ago

Battle Creek, United States Freedom Motors USA Full time
Job DescriptionJob DescriptionJOB TITLE: Customer Service Rep (Inside Sales)
SUPERVISOR: VP of Sales
DEPARTMENT: Sales
JOB STATUS: Full Time
FLSA STATUS: Non-Exempt
LOCATION: Battle Creek, MI - Onsite

COMPANY DESCRIPTION:
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.

POSITION SUMMARY:
As a Customer Service Rep (Inside Sales) at Freedom Motors USA, you will be responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships.

You'll be compensated and rewarded for supporting and being an important part of the sales process.

Our sales process starts with you, speaking with national inquiries from all of our marketing channels (social media, advertisements, direct conversations with call-ins or past customers, etc.). You'll contact these inquiries and convert them into qualified leads for consulting with our clients, guiding the client through selection and purchase of their new or used Wheelchair Accessible Vehicle.

Seasoned sales consultants and those early in their sales career are encouraged to apply We plan on filling this role with a candidate capable of or willing to learn to manage the sales process, ultimately delivering the vehicle to the customer.

RESPONSIBILITIES:
  • Respond to inbound sales inquiries via phone, email, and live chat
  • Make outbound calls to potential customers to generate new leads and sales opportunities
  • Continue and maintain long-lasting relationships with clients
  • Qualify leads based on customer needs, budget, and timeline
  • Follow up with leads and maintain regular communication to move them through the sales funnel
  • Maintain accurate records of customer interactions and sales activities in the CRM system
  • Verify and update existing customer information
  • Identify and escalate priority issues
  • Document call information according to standard operating procedures
  • Route calls as appropriate and per standard operating procedure
  • Complete daily tasks by the end of each business day
  • Consistently meet or exceed daily, weekly, and monthly metric goals
  • Collaborate with the sales team to ensure a seamless customer experience
QUALIFICATIONS AND REQUIREMENTS:
  • Previous experience in inside sales or customer service preferred
  • 1+ years of customer service experience
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong organizational skills
  • A proactive and results-driven mindset
  • Exceptional Written and Interpersonal communication skills
  • Exceptional problem-solving capabilities
  • Strong computer literacy
  • Ability to read and comprehend complex instructions and information
  • Bilingual is highly preferred
BENEFITS OF BEING ON THE FREEDOM TEAM:
  • A rewarding career, being a part of a strong team that creates innovative products that change the lives of our customers and their families.
  • A schedule that supports a great work/life balance.
  • A competitive compensation plan, that includes a base salary and the opportunity to grow your book of business and your earnings
  • Comprehensive benefits package including medical, dental & vision
  • Paid time off and paid holidays
  • Life insurance and AD&D, critical illness & flexible spending accounts
  • Short-term and long-term disability insurance
  • Employee assistance program, gym membership reimbursement & employee referral program
  • 401k retirement plan with up to 4% company match
  • Gym membership reimbursements up to $50 per month. Our Employee wellness is important to us
  • Generous paid vacation time is earned from day one of employment.
  • Team engagement events while at work regularly.

When you join Freedom Motors USA, you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented people who drive innovation, embrace change, and celebrate our community that is Freedom Motors USA

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.

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