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Customer Service Representative

4 months ago

Orlando, United States EDGAR SEGUI INSURANCE AGENCY INC. Full time
Job DescriptionJob Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.


Benefits

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off


Responsibilities

Process customer policy change requests.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Schedule appointments for sales staff to meet prospective customers.

Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.


Requirements

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Great Customer Service Skills.

Driven and goal-oriented individual.

Ability to tactfully handle stressful and difficult situations.