Lead Supervisor

1 month ago

Allen Park, United States Nothing Bundt Cakes - 295 Full time
Job DescriptionJob DescriptionBenefits:
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off

The Nothing Bundt Cakes (NbC) Lead Supervisor directs the team and day-to-day operation, which includes all aspects of, performance management of Assistant Lead Supervisors in all stores, cake production, materials, product quality and merchandise presentation, work environment, P&L reporting, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Lead Supervisor exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the teams commitment to our guests and the NbC brand.

Accountabilities/Duties:


  • Team Leadership
    • Prioritizes the guest and team member experience, models superior guest and team member engagement and fosters a positive work environment.

    • Subject to final interview and/or review of HR and the Operations Manager, recruits and selects talent for all stores within the Lead Supervisors area of responsibility, and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.

    • Engages frequently with all team members to gain insight into work environment and positive team rapport. Engages and documents regular contacts with BOH staff in all stores, tracking workload and progress, addressing any challenges, communicating and supervising all Performance Management Program requirements for all assistant lead supervisors and store team members, with recommendations of performance improvement plans as needed.

    • Provides continuous coaching and follow up to develop team and performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.

    • Delineates role of Assistant Lead Supervisors , assigning specific responsibilities to support the ongoing success of the bakery team and operation.

    • Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.

    • Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
  • Business Operations
    • In conjunction with Operations and Program Manager facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.

    • Leads special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.

    • Communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
    • Sets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory.

    • Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.

    • Reports controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.

    • Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
  • Local Marketing
    • Collaborates and supports as directed by Operations Manager, Program Manager and/or Owner proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.

Collaborates and supports as directed by Operations Manager, Program Manager special event participation with local businesses, schools, and other community organizers

Core Values and Leadership Competencies:
o Servants Heart
- Goes above and beyond to support and develop the team and create a superior guest experience.
- Keeps the good of the team and guests ahead of personal interests or gain.
-Leads by example and displays humility and empathy for others.
o Spirit of a Champion
- Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
- Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a sense of urgency, exercise sound judgment and seeks feedback to improve performance.
o Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts and energizes others.
- Builds positive, productive relationships and communicates often and openly.
- Serves as a strong brand ambassador in the local community.
o Open Communication
- Communicates effectively with staff across departments and relays information in a timely manner.
- Leads with transparency and responsiveness.
- Coaches leadership to create an engaged and trusting bakery environment.
o Attention to Detail
- Completes tasks thoroughly and efficiently without compromising quality or presentation.
- Leads bakeries effectively to increase productivity and reducing likelihood of error.
o Bring Joy
- Giving your all to ensure joy and happiness for guests and team members.
o Do The Right Thing
- Consistently be fair, honest responsible, and take accountability.
- Use best judgment and follow provided instructions and procedures.

Knowledge, Skills, and Abilities:
  • Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
  • Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
  • Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
  • Excels at delegating duties, communicating clear expectations, directing others work and managing performance.
  • Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
  • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications and Work Experience Requirements:
  • High school diploma or GED; post-secondary education is a plus.
  • 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries.
  • Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
  • Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
  • Foodservice safety training certificate (or required to obtain within 30 days of employment).
  • Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

  • Assistant Lead Supervisor

    1 month ago

    Allen Park, United States Nothing Bundt Cakes - 295 Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsHealth insuranceOpportunity for advancementPaid time off The Nothing Bundt Cakes (NbC) Assitant Lead Supervisor assumes direction in order to supervise the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work...

  • Lead Supervisor I

    1 month ago

    Allen, United States Tapestry Full time

    Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the...

  • Team Supervisor

    1 week ago

    Allen, Texas, United States City of Allen Full time

    COMPENSATION:$23.00 per hourCOMPENSATION RANGE:$ $ per hourAbout the City:The City of Allen is home to a vibrant community with over 100,000 residents. Known for its robust economy and diverse demographic, the City of Allen boasts excellent educational facilities and a welcoming atmosphere.Position Overview:As a Team Supervisor, you will play a crucial role...

  • Maintenance Supervisor

    1 month ago

    Allen, United States Asset Living Full time

    Job DescriptionJob DescriptionCompany OverviewAsset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property...

  • Manufacturing Supervisor

    15 hours ago

    Allen, Texas, United States Littelfuse Full time

    About the JobLittelfuse, a leading global manufacturer of electronic components, is seeking a highly skilled Production Manager to join our team. As a key member of our Semi Conductors Business Unit, you will play a pivotal role in managing production processes, ensuring quality output, and driving continuous improvement within our plant.Key...

  • Team Supervisor

    1 week ago

    Allen, Texas, United States Portillo's Inc Full time

    Are you passionate about creating unforgettable experiences for customers? Do you have the ability to inspire and lead a team of dedicated individuals? At Portillo's, we are seeking Team Supervisors to enhance our operations. In this role, you will assist in managing the restaurant by overseeing hourly staff in food preparation, equipment upkeep, and...

  • Lead Retail Operations Supervisor

    1 week ago

    Orange Park, Florida, United States Spencer Gifts Full time

    Spencer Gifts JobID: J3M2H95ZZY2FFGBM3RGPosition: As a Lead Retail Operations Supervisor at Spencer Gifts, your responsibilities will include:Enhancing Customer Experience: Cultivating and sustaining exceptional guest interactions.Supporting Store Leadership: Assisting the Store Manager with diverse operational tasks essential for the store's...

  • Department Supervisor

    3 months ago

    ALLEN, United States H&M Full time

    Job Description Overall Job Summary: The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the...

  • Residential Renovation Installation Supervisor

    1 week ago

    Allen, Texas, United States Phillips Home Improvements Full time

    Job OverviewResidential Renovation Installation SupervisorAre you a decisive leader with a focus on achieving results?Do you possess a meticulous attention to detail and a commitment to quality?Are you interested in joining a company that prioritizes its employees?Do you seek a stable job with opportunities for advancement in a demanding role?Are you looking...

  • Lead Retail Operations Supervisor

    1 week ago

    Cedar Park, Texas, United States Spencer Gifts Full time

    Spencer GiftsJobID: J3T0075XYF4YF8BJXCSPosition: Assistant Store ManagerAs a Lead Retail Operations Supervisor at Spencer Gifts, your responsibilities will include:Enhancing Customer Experience: Cultivating and upholding exceptional guest services to ensure a welcoming atmosphere.Supporting Store Leadership: Assisting the Store Manager with various...

  • Supervisor IS

    4 weeks ago

    Port Allen, United States Clean Harbors Full time

                                                                                                    ***COMPETITIVE PAY & BENEFITS*** Thompson Industrial, Powered by Clean Harbors, in St. Gabriel, LA is looking for Industrial Supervisor to work at various customer locations, and to join their safety conscious...

  • Nurse Supervisor

    4 weeks ago

    Glen Allen, United States Encompass Health Full time

    Hiring Full Time Night Nurse SupervisorCompensation range: $40.00/hour - $58.36/hourNurse Supervisor Career OpportunityLeading with Heart: Your Journey Starts HereSeeking a career that's both personally enriching and professionally rewarding, close to home? Encompass Health invites you into a welcoming space that feels like family, where your worth is...

  • Lead Front of House Supervisor

    3 days ago

    Hyde Park, New York, United States Compass Group Careers Full time

    Position OverviewJoin Compass Group as a Lead Front of House Supervisor. We are seeking a dedicated individual to oversee our dining operations and ensure exceptional service quality.Key Responsibilities:Manage food service operations to guarantee the delivery of top-notch products and services.Conduct inventory oversight to minimize waste and maintain high...

  • Guest Services Lead Supervisor

    1 week ago

    Hyde Park, New York, United States Compass Group Careers Full time

    Job OverviewJoin Compass Group as a Lead Front of House Supervisor and play a pivotal role in our dining services. This full-time position requires a dedicated individual who can oversee the food service operations, ensuring the delivery of exceptional products and service.Key Responsibilities:Manage inventory effectively to minimize waste while maximizing...

  • Maintenance Supervisor

    3 months ago

    Glen Allen, United States Thalhimer Full time

    Job DescriptionJob DescriptionCushman & Wakefield | Thalhimer is seeking to hire a full-time Maintenance Supervisor in Richmond, VA to oversee apartment maintenance in an effective and timely manner. This position offers a regular work week with on-call hours as needed. Our Maintenance Supervisors enjoy competitive pay plus generous benefits including...

  • Maintenance Supervisor

    3 months ago

    Glen Allen, United States Thalhimer Full time

    Cushman & Wakefield | Thalhimer is seeking to hire a full-time Maintenance Supervisor in Richmond, VA to oversee apartment maintenance in an effective and timely manner. This position offers a regular work week with on-call hours as needed. Our Maintenance Supervisors enjoy competitive pay plus generous benefits including medical, dental, vision, paid...

  • Production Supervisor Assembly Lead

    3 days ago

    Franklin Park, United States Sloan Full time

    About the Role:Sloan, a leading manufacturer of commercial plumbing systems, is seeking a skilled Production Supervisor Assembly to join our team at our Franklin Park, IL manufacturing facility.Key Responsibilities:Train, evaluate, and coach staff to ensure optimal performance and productivity.Implement continuous improvement activities to enhance safety,...

  • Scaffold Supervisor

    3 days ago

    Port Allen, United States Brown & Root Industrial Services Full time

    Company Overview: Brown & Root Industrial Services is a leader in the construction industry, dedicated to delivering high-quality services and solutions.Position Summary: As a Scaffold Supervisor, you will play a crucial role in overseeing scaffold operations, ensuring safety and efficiency on site.Key Responsibilities:Lead and mentor a team of craft...

  • Supervisor

    4 months ago

    Rohnert Park, United States Chick-fil-A Full time

    A Supervisor is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Supervisors are responsible for supporting senior leadership in executing daily operations...

  • Lead RN Care Management Supervisor

    1 week ago

    Evergreen Park, Illinois, United States Little Company of Mary Hospital Full time

    Lead RN Care Management Supervisor OverviewExpected compensation for this role is $50.04/hour. Actual remuneration will be based on experience, skills, and internal equity.POSITION SUMMARY:Reporting to the Regional Manager of Care Management, this position is accountable for providing effective daily leadership for Care Management operations at the...