Customer Care Team Member

4 weeks ago


Amsterdam, United States Alpin Haus Full time
Job DescriptionJob Description

The Customer Care Center Team Member provides active, responsive and friendly phone support for the Service Department to synchronize and enhance communications between all parties during the repair and maintenance services being performed for customers.

Pay: $17 an hour 
Schedule: 7:30am-4:00pm M-F (or until all calls are answered), rotating Saturdays 8:00am-2:00pm
 

Job Duties:

  • Answer incoming calls and voice mails from customers to ascertain need for repairs and services by actively listening to customer's description of symptoms, and clarifying description of problems
  • Prepare work orders for Service Advisors and accurately collect all pertinent information; coordinate check in process as needed; dispatch work orders to the Service team
  • Suggest supplemental services and accessories as appropriate
  • Maintain customer rapport by explaining the service process and reviewing expectations for repair and return of unit
  • Provide ongoing problem solving techniques to ensure complete customer satisfaction from initial call through return or delivery of unit
  • Successfully coordinate timely communications between Service Advisors, other service team members and customers to guarantee continuity of service
  • Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Qualifications:

  • High school diploma
  • 1 year experience in a customer service role
  • 1 year experience with some or all of the following: web-based applications, online vendor databases, dealership software, and/or inventory movement software
  • General knowledge of motor vehicles and RVs, and/or knowledge of construction, electrical, plumbing trades helpful, but not required

Skills:

  • Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions
  • Ability to listen insightfully and to convey information verbally and in writing
  • Exhibits passion over work with a can-do attitude, and maintains calm and steady performance under pressure
  • Ability to adjust to changing priorities through efficient and productive planning and organizing
  • Excellent computer and data entry skills, including proficiency with Office 365, processing online credit card transactions, and using phone systems
  • Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff

Powered by JazzHR

u2MAUFBeCt


  • Team Member

    3 weeks ago


    Amsterdam, United States Taco Bell Full time

    Pay starting at $15.00 / hour Work today paid, get paid today? Yes!! Apply and learn how! Hospitality Restaurant Group(Taco Bell) is looking for Team Members who love serving customers and want to further their professional careers with exponential growth opportunities! As one of the largest Taco Bell organizations this side of the Mississippi, we...

  • Team Member

    1 month ago


    Amsterdam, United States Taco Bell Full time

    Team Member - Food Champion Amsterdam, NY Pay Starting at $15.00/ hour Work today, get paid today? Yes!! Apply and learn how! Hospitality Restaurant Group (Taco Bell) is looking for Food Champions who love serving customers and want to further their professional careers with exponential growth opportunities! As one of the largest Taco Bell organizations...

  • Team Member

    4 weeks ago


    Amsterdam, United States Taco Bell Full time

    Team Member - Food Champion Amsterdam, NY Pay Starting at $15.00/ hour Work today, get paid today? Yes!! Apply and learn how! Hospitality Restaurant Group (Taco Bell) is looking for Food Champions who love serving customers and want to further their professional careers with exponential growth opportunities! As one of the largest Taco Bell organizations...

  • Team Member

    1 month ago


    Amsterdam, United States Taco Bell Full time

    Team Member - Late Night/ Closer Amsterdam, NY Pay Starting at $15.50/ hour for closers Work today, get paid today? Yes!! Apply and learn how! Shift Differential for Closing Team Members $$ Hospitality Restaurant Group(Taco Bell) is looking for Team Members who love serving customers and want to further their professional careers with exponential growth...

  • Team Member

    1 month ago


    Amsterdam, United States Taco Bell Full time

    Team Member - Late Night/ Closer Amsterdam, NY Pay Starting At $15.50/ hour for Closers Shift Differential Work today, get paid today? Yes!! Apply and learn how! Shift Differential for Closing Team Members $$ Hospitality Restaurant Group(Taco Bell) is looking for Team Members who love serving customers and want to further their professional careers with...

  • Team Member

    4 weeks ago


    Amsterdam, United States Taco Bell Full time

    Team Member - Late Night/ Closer Amsterdam, NY Pay Starting at $15.50/ hour for closers Work today, get paid today? Yes!! Apply and learn how! Shift Differential for Closing Team Members $$ Hospitality Restaurant Group(Taco Bell) is looking for Team Members who love serving customers and want to further their professional careers with exponential growth...

  • Team Member

    4 weeks ago


    Amsterdam, United States Taco Bell Full time

    Team Member - Late Night/ Closer Amsterdam, NY Pay Starting At $15.50/ hour for Closers Shift Differential Work today, get paid today? Yes!! Apply and learn how! Shift Differential for Closing Team Members $$ Hospitality Restaurant Group(Taco Bell) is looking for Team Members who love serving customers and want to further their professional careers with...

  • Team Member

    1 month ago


    Amsterdam, United States Taco Bell Full time

    Taco Bell - 30 Sanford Farms Shopping Center [Restaurant Associate / Crew Member] As a Team Member at Taco Bell, you'll: Take orders or prepare food, and assist in resolving any service or food issues; Maintain food-safety standards and maintain a clean, safe work and dining environment; Display a clean and tidy appearance, good work habits and a positive...

  • Team Member

    4 weeks ago


    Amsterdam, United States Taco Bell Full time

    Taco Bell - 30 Sanford Farms Shopping Center [Restaurant Associate / Crew Member] As a Team Member at Taco Bell, you'll: Take orders or prepare food, and assist in resolving any service or food issues; Maintain food-safety standards and maintain a clean, safe work and dining environment; Display a clean and tidy appearance, good work habits and a positive...


  • Amsterdam, United States The Golub Corporation - Price Chopper Supermarkets Full time

    Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle ret Team Leader, Customer Service, Team Lead, Leader, Service Manager, Assistant, Retail, Grocery


  • Amsterdam, United States Care Team Solutions Full time

    Care Team Solutions is seeking a travel CT Technologist for a travel job in Amsterdam, New York. Job Description & Requirements Specialty: CT Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Travel Registered Nurse must have 2+ years of recent experience in particular...


  • Amsterdam, United States Care Team Solutions Full time

    Care Team Solutions is seeking a travel CT Technologist for a travel job in Amsterdam, New York. Job Description & Requirements Specialty: CT Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Travel Registered Nurse must have 2+ years of recent experience in particular...


  • Amsterdam, United States Mangino Chevrolet Full time

    Do you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you! Mangino Chevrolet is a well-respected, family-owned business in the Upstate NY area serving customers in New York, Vermont, and Massachusetts for over 20 years! Our thriving dealership is looking for talented,...


  • Amsterdam, United States Care Team Solutions Full time

    Job DescriptionCare Team Solutions is seeking a travel CT Technologist for a travel job in Amsterdam, New York.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelRegistered Nurse must have 2+ years of recent experience in...


  • Amsterdam, United States Care Team Solutions Full time

    Job DescriptionCare Team Solutions is seeking a travel CT Technologist for a travel job in Amsterdam, New York.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelRegistered Nurse must have 2+ years of recent experience in...


  • Amsterdam, United States Jenny Rulison-Fisch - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)ROLE DESCRIPTION:As an Account Representative for Jenny Rulison-Fisch, State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our...

  • Office Representative

    1 month ago


    Amsterdam, United States Scott Beatty - State Farm Agent Full time

    ROLE DESCRIPTION:The Scott K. Beatty Agency Inc is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Office Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market...

  • Crew Member

    4 weeks ago


    Amsterdam, United States Five Guys Full time

    CREW MEMBERS What we offer: Daily/Weekly tips Weekly secret shopper bonus- for % shopper scores per shift (am/pm/phantom) Complimentary meal and drinks per shift Commuter benefits Insurance Plan ( Medical, Dental & Vision) Paid time off K program Referral bonus for bringing new members in to the team Additional incentive for crew members if...


  • Amsterdam, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...


  • Amsterdam, United States Innovative Renal Care Full time

    Dialysis Patient Care Technician Our Patient Care Technicians provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as END Stage Renal Disease (ESRD). As a PCT you will monitor patients before, during, and after dialysis treatment including measuring and recording stats, initiating cannulation,...