Road Group

POSITION INFORMATION

The Road Group is responsible forprovidingexceptional customer service to our independent contractors, customers, vendors, and co-workers in person, on the phone, and via email. The primary responsibility of this position is to serve as a liaison between contractors, maintenance, operations, safety, and repair shop personnel.

BASIC RESPONSIBILITIES

Manage service & maintenance of all company-owned equipment

Recommend and help implement appropriate maintenance plans and procedures to reduce expense and improve efficiency

Place equipment "out of service" for non-compliance with maintenance standards

Schedule all equipment service, coordinating with contractor and service provider Including but not limited to PM scheduling, road repairs, WTI 30-day inspections, federal inspections, and monthly maintenance

Field repair calls, including evaluation of emergency and on-the-road maintenance and repair needs

Negotiate, approve and process payment for all maintenance and accident repairs outside of Warren Transportation Shops (Towing, mechanical/tire service providers, routing, and/or scheduling service/repairs)

Verify warranty coverage for work performed on equipment, ensuring warranty repairs are identified and communicated to service providers

Accurately apply Warren Breakdown Coverage on CES trucks

Follow up with service providers timely to ensure all work has been performed and on schedule to be completed. Promptly provide good documentation in the company maintenance software with status and delays of repairs.

Ensure work orders are processed, entered, and closed timely and accurately

Communicate updates on down equipment with the operations staff and contractors

Assist with physical damage on insurance claims

Performs other duties, tasks, or responsibilities as assigned

QUALIFICATIONS

High School Diploma or GED

Previous experience in semi-tractor maintenance, either as a mechanic or in a breakdown department

Proficient in Microsoft Office (Word, Excel, and Outlook)

Self-motivated and ability to multi-task and work independently

A team player with a willingness to work on a variety of projects

Strong communication skills (written, listening, and verbal)

Proficient and responsive to internal and external vendor and customer communication

Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.