Mortgage Loan Specialist

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community,” by delivering outstanding service to both internal and external members. In addition, the Mortgage Processor is responsible for processing and ensuring the proper verification of mortgage loan applications along with preparing underwritten loans for closing in accordance with CCU policies and procedures. Develops and maintains monthly statistical departmental reports. The incumbent must maintain a thorough knowledge of credit union mortgage loan policy, interest rates, and required documents and disclosures to ensure compliance with current regulations. Develops an ongoing relationship with the mortgage department team, including underwriters, originators, and servicers, as well as the branch member service lenders. This individual assists the VP of Mortgages with the development and maintenance of the mortgage procedures manuals and job aids.

Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.

Essential Duties

1. Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
2. Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.
3. Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
4. Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
5. Performs file maintenance on accounts including quality control audits, imaging, and filing; enters new member information, member profiles, employment information, loan data, and any other pertinent member information into the mortgage origination and servicing system.
6. Administers loan application packages, establishes relevant files, and obtains pertinent information, or reports as required. Ensures loan activities are completed in a timely fashion and conforms to the established policies and practices of the credit union. Understands and follows the established mortgage department configuration procedures and guidelines.
7. Processes loan application packages, including:
   1. • Receives files from Loan originators pre-disclosure. The processor updates the e-folder with property information and verifies the loan estimate pages. The processor begins the processing phase by ordering necessary items such as appraisals, titles, surveys, verifications, and any other items required for loan approval, and conducts regular follow up with outside sources regarding outstanding documents.
      • Responsible for verifying application data to ensure it is accurate including product type and amount of mortgage, borrower assets, liabilities, and length of employment.
      • Recommends that loans not meeting minimum standards be denied.
      • Communicates underwriting requirements to the member and obtains the necessary documentation to meet this requirement according to Community Credit Union.
      • Obtains copy of current homeowner’s insurance and flood insurance (if applicabl and makes sure mortgagee clause is in favor of credit union.
      • Follows up on vendor orders such as appraisals and flood certifications, and verifications to prepare file for underwriting.
      • Reviews appraisal and determines if guidelines were met.
      • Reviews survey for legal description accuracy.
8. Processes loan closing packages, including:
   1. • Once loan file is Final Approved/Cleared to Close, Specialist will communicate with Title Company/Settlement agent to balance all fees and prepare a preliminary closing disclosure to be provided to member.
      • Responsible for verifying all fees are accurate and within regulatory compliance standards, as well as verifying all closing conditions are met.
      • Responsible for sending final loan closing packages to settlement, as well as retrieving signed closing package from settlement agent, prior to funding.
      • Coordinates a scheduled closing date/time with member and settlement agent.
      • Responsible for sending Wires to Title Company for loan fundings.
      • Reviews all final closing docs for required signatures and works with post-closer and Quality control team to ensure all post-closing docs & requirements are met.
9. Responds to mortgage department team’s inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact with realtor, title company and members; investigates and corrects errors and resolves problems or other issues. Develops and maintains an ongoing relationship with mortgage underwriters and the mortgage department to sustain a positive and professional relationship.
10. Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact; investigates and corrects errors and resolves problems or other issues; helps members to utilize electronic delivery channels for convenience. Provides payoffs when requested.
11. Possesses a thorough knowledge of credit union policies, rates and the documents and disclosures necessary to ensure compliance and consistency with current regulations.
12. Establishes proper identification of members to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to loan accounts and processes according to policy and procedure.
13. Maintains ongoing communication with the supervisor, informing individuals of all pertinent problems, irregularities, new developments, changes, and other important information within the area of responsibility.
14. Maintains files, copies, and faxes documents, and orders and distributes supplies.
15. Communicate with members, loan officers, and all the parties involved in a transaction to provide status and set accurate and realistic expectations from submission to close.
16. Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
17. Performs all other duties as assigned and works on special projects as assigned.

Position Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); three (3) to five (5) years’ related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of mortgage department experience in a financial institution or mortgage office. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.
• Intermediate knowledge of related state and federal compliance regulations and operational policies. Must possess a thorough knowledge of TRID guidelines and disclosure delivery times.
• Ability to perform simple mathematics calculations including fractions, percentages, multiplication, and division; use of ten-key and keyboard by touch are required.
• Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.
• Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to members and employees.
• Good organizational and time management skills, with the ability to multi-task, the ability to work with general supervision while performing duties, and be a strong collaborator.
• Encompass knowledge preferred.
• Willingness to learn and cross-train in all the areas within the mortgage department to be able to assist and cover if needed.

The incumbent must be able to perform this position safely, without endangering the health or safety of individual or others.