Installation Technician

3 weeks ago

Georgetown, United States FiberFirst Full time
Job DescriptionJob DescriptionSalary:

At FiberFirst, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won’t be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Field technicians shall be responsible for the installation of fiber for a variety of customers across the region while adhering to strict quality and industry standards with little or no supervision.


What You’ll Be Doing:

  • Must be able to splice fiber or willing to learn.
  • Responsible for all customer related activities in the field.
  • Install and integrate fiber equipment/router at customer premises, troubleshoot any issues with the Central Office.
  • Follow a detailed method of procedures for the installation of a customer (SOP).
  • Keep an inventory of all job-related material need for installations.
  • Read and interprets engineering specs, prints, and be able to perform all physical and mechanical installation activities.
  • Conduct work assignments, communicate, and assist customer in a professional manner.
  • Manage closing requirements/customer education for all assigned installations. (Verify internet is up and verify those speeds with the customer).
  • Assist customer in setting up their devices.
  • Analyze and resolve network issues associated with equipment installations.
  • Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
  • Communicate as required with all departments to ensure the customer is taken care of in a timely manner.


What You’ll Bring:

  • Minimum two years of experience in working on fiber networks.
  • Minimum two years of experience in to drive company vehicle.
  • Ability to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
  • Ability to identify all colors associated with fiber cable and equipment indicator lights.
  • Ability to learn and retain physical and mechanical installation specifications.
  • Ability to make fiber connectors, splicing & terminate power connections.


Who You Are:

  • You have a high level of computer hardware/software experience with skills and knowledge in Microsoft office product lines, Word, Excel, Power Point, and Outlook.
  • You are a team player and have excellent interpersonal communication skills.
  • You have effective written and oral communication skills in English.
  • You have a good understanding of basic mechanical terms and tools.


What’s in it for you?

We truly value our employees and put their well-being first Here we provide the following:

  • Collegial environment of talented professionals
  • Growing and well-funded company
  • Medical and Dental Plan
  • Vision Plan
  • PTO
  • 401(K) with company match

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