Supervisor, Medicare Sales

4 weeks ago

Massillon, United States The Health Plan of West Virginia Inc Full time
Job DescriptionJob Description

The Supervisor, Medicare Sales reports to the Manager, Medicare Sales and collaborates closely with them as well as other areas and partners to achieve sales growth in the Medicare product line. This includes supervising an internal sales team to help them achieve desired sales goals. This position will monitor and analyze data from various sources to remove obstacles and optimize sales outcomes.

Required:

  1. Sales supervision or related sales experience, preferably in the health insurance field.
  2. Documented sales results.
  3. Strong written and verbal communication skills, including public speaking.
  4. Proficient in computer software applications such as Excel, PowerPoint and WORD.
  5. Appropriate state licensure as required, subject to product being sold. (Or the ability to obtain within 1-3 months of hire.)
  6. Ability to perform multiple tasks and prioritize simultaneously.
  7. Ability to work independently as well as part of a team.
  8. Demonstrate strong, effective and diplomatic interpersonal skills working with employees of all levels, both inside and outside of the Health Plan.
  9. Must have cultural sensitivity.
  10. Must have a valid driver’s license and mode of transportation.
  11. Maintain confidentiality and comply with HIPAA.

Desired:

  1. A college degree.
  2. Medicare product sales experience.
  3. CRM experience is a plus but not required.

Responsibilities:

  1. Oversees the daily operations of the Medicare Sales call center. This includes directly supervising a team of employed agents.
  2. Gathers and reviews key performance indicator (KPI) data from multiple sources to ensure that sales metrics are met. Recommends and implements solutions when gaps are identified.
  3. Closely monitors and reviews phone and sales reports.
  4. Generates monthly and ad-hoc productivity, lead and sales related reporting for leadership.
  5. Provides communication, training and sales support to employed agents.
  6. Develops call volume forecasts and ensures the call center is adequately staffed.
  7. Develops and coordinates call center emergency contingency plans. This may include assisting with answering live calls in the call center during exceptional circumstances.
  8. Reviews and updates department policies & procedures as applicable.
  9. Ensures that self and team adhere to all compliance, legislative and regulatory requirements.
  10. Responds to department audit requests in a timely manner, gathering information to review with department management as needed.
  11. Addresses quality and performance issues with staff as needed.
  12. Oversees CRM system training and usage. This will also include maintenance and service requests.
  13. Responsible to review lead data to ensure that leads are being worked appropriately and timely.
  14. Assist sales management with scripting content as needed.
  15. Assist sales management with outside agent sales inquiries as needed.
  16. Assists with public marketing events as needed.

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