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Manufacturing Customer Service

3 months ago

Boardman, United States Canduct Boardman Full time
Job DescriptionJob DescriptionJob description

To act as a liaison between customers and the production team – providing administrative support.

Job Responsibilities:

· Maintains customer records by updating account information.

· Receives and Creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings.

· Prepares purchase requisitions for ordered components.

· Prepares product and service work orders for production and distributes to production board/floor.

· Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.

· Monitor order status and shipping status.

· Advise customer of order status/delivery times/rush orders.

· Resolves product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.

Requirement

Previous experience in a manufacturing environment

Qualifications

· High school diploma.

· 2-3 year of customer service experience.

Job Type: Full-time

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Flexible schedule

  • Health insurance

  • Paid time off

  • Referral program

  • Vision insurance

Shift:

  • 8 hour shift

  • Day shift

  • Monday to Friday

Work setting:

  • In-person

  • Office