Electronic Banking Specialist

2 weeks ago


Fredericksburg, United States Security State Bank & Trust Full time
Job DescriptionJob DescriptionDescription:

Position Summary:

The Electronic Banking Specialist is expected to support Wire Department, Internet Banking, Mobile Deposits, Voice response system, ATM/debit cards, Cash Management, ACH and Remote Deposit Capture. This individual will assist customers and provide phone support on a daily basis.

Responsibilities:

  • Emulate SSB&T Core Values
  • Develop and apply working knowledge of electronic banking products & services
  • Provide support to all areas (Internet Banking/Voice Response, ATM/Debit Cards, Cash Management, ACH and Remote Deposit Capture, Wire Transfers)
  • Activate and approve customer online banking applications
  • Maintenance and manage online banking customer files
  • Adjustments for ACH and ATM disputes
  • Maintenance and manage Online Account opening
  • Communication as necessary with vendors
  • Assist in routine daily customer service activities
  • Balance overall functions for the two departments
  • Provide support to branch employees
  • Provide support to customers
  • Be available to assist with visits to customer locations to aid in merchant training and installation of Cash Management and Remote Deposit Capture
Requirements:
  • High school diploma or General Education Degree (GED) - some college (preferred)
  • Must have proficient skills with computer, phone, and other devices
  • Must have experience with Microsoft Excel and Word
  • Excellent customer service and communication skills.
  • Accuracy, attention to detail, and organization are necessary


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