Family Case Manager

CLARE SWAN EARLY LEARNING CENTER

JOB DESCRIPTION

Job Title: Family Case Manager I/II/III

Department: Clare Swan Early Learning Center

Reports to: Family and Community Services Manager

Supervises: N/A

FLSA Status: Non-Exempt

Pay Grade: N3 (I), N4 (II), N5 (III)

Job Type: Regular, Full-Time

AKBCU: Yes ICPA: Yes

General Functions:

This is a developmental position designed to grow in depth and breadth from Family Case Manager I to Family case Manager III with progressively more responsibility. The primary responsibility of this position is to develop close working relationships with families of all students, specifically working with families on caseload to establish family centered goals. This position is designed to be an integral team member who works with all departments to help families succeed.

Duties and Responsibilities:

­Family Case Manager I

• Establish quality, strengths-based relationships with center families, specifically those on caseload.
• Maintain a high-quality working relationship with our partner preschool Cook Inlet Native Head Start and be fluent in the referral process for their school and other community preschools.
• Initiate pre-school transition planning process at 30 months of age for children exiting the program.
• Provide constant support and monitoring of attendance of families on caseload in order to meet 85% attendance minimum. Establish an Attendance Agreement for all families who fall below 85% attendance in order to strive for success.
• Maintain a strong working knowledge of local community resources, specifically those critical in supporting our families. Provide referrals and access to resources such as: TANF, child care, Early Child Learning and Knowledge Center (ECKLC), CITC, Stone Soup, AWAIC, and other appropriate agencies that address the family’s needs and goals.
• Provide crisis intervention services to families if needed, aligning with program philosophy and under the direction of Family Services Manager.
• Work collaboratively with CSELC management team to identify trends within the program as identified through community assessment, self-assessment, and daily program operations.
• Support educational team in accomplishing bi-annual home visits and parent-teacher conferences with participants.
• Complete New Student Orientations under the direction of the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) Coordinator. Participate in programs recruitment plan at community events.
• In partnership with Family Services Manager and Director, Develop and implement Parent and Community Engagement program, which includes: monthly family night, parenting education and development curriculum, and staff training as applicable.
• Ensure all documentation is properly entered and/or uploaded by the end of each business week.
• Perform all related duties as assigned.

Family Case Manager II

• Consistently perform all duties/responsibilities of Family Case Manager I with a high level of proficiency as evidenced in a performance evaluation and continuous feedback.
• Develop materials in areas of specialization, which include community resources, child abuse prevention, and parenting education, weekly bulletins and monthly newsletters.
• Gain fluency of Family Services department programs: pre-natal program, family and community engagement program, parent education program, and Yugtun family events.
• Provide in-depth, crisis intervention services to families if needed, aligning with program philosophy and under the direction of Family Services Manager.

Family Case Manager III

• Consistently perform all duties/responsibilities of Family Case Manager I & II with a high level of proficiency as evidenced in a performance evaluation and continuous feedback.
• Working collaboratively with CSELC management team to identify trends of program as identified through community assessment, self-assessment, and daily program operations.
• Help organize and implement staff training depending on needs of program.
• Plan, organize and lead parent education events based on parent interest surveys and performance standards as required.
• In partnership with Family Services Manager and Director, collaborate to support functioning of parent Policy Council.
• Monitor and help guide implementation of inter-departmental programs.
• Provide first line response to crisis prevention and intervention with all center families, aligning with program philosophy and under the direction of Family Services Manager.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills. 

Job Specifications for All Levels:

• Excellent organizational skills, attention to detail, and time management skills.
• Excellent oral and written communication skills.
• Excellent public contact and telephone etiquette, and professional presence.
• Must be proficient at all Microsoft Office products, especially Excel.
• Demonstrated ability to coordinate multiple activities.
• Strong understanding of child development and parent education.
• Flexibility in work schedule is required to meet with participants in various settings (home, community, office).
• Understand and apply concepts of relevant philosophies including Strengthening Families and the impact of trauma, specifically Adverse Childhood Experiences (ACE’s).

Minimum Qualifications for all Job Levels:

• Fully vaccinated against COVID-19 or an approved accommodation.
• Must provide copy of Health report.
• Must be able to lift up to 50 pounds frequently.
• Infant/Toddler CPR/First Aid certified or become within 60 days of hire.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
• Continued employment is contingent upon satisfactory completion of state and federal background check.
• Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.

Case Manager I

• Associate’s Degree in Social Work, Human Services, or Early Childhood Education.

Relevant experience may be substituted for the education requirement on a year for year

basis.

• One (1) year of Case Management experience.

Case Manager II

• Associates Degree in Social Work, Human Services, or Early Childhood Education. Relevant experience may be substituted for the education requirement on a year for year basis.
• Two (2) years of experience with Case Management.

Case Manager III.

• Bachelor’s Degree in Social Work, Human Services, or Early Childhood Education. Relevant experience may be substituted for the education requirement on a year for year basis.

• Two (2) years of experience with Case Management.

Preferred Qualifications:

• Case Management experience in Alaska, specifically working with Alaska Native and American Indian cultures.
• Two (2) years Head Start Experience, including knowledge of ChildPlus software.
• Former or Current Head Start parents are encouraged to apply.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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