Executive Housekeeper at Holiday Inn Express

Holiday Inn Express & Suites Wylie West in Wylie, TX is looking for one housekeeper to join our 14 person strong team. We are located on 630 Sanden Blvd. Our ideal candidate is a self-starter, punctual, and hard-working.

The Executive Housekeeper - Manager will manage the operation of the housekeeping and laundry divisions of the hotel to ensure that hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary. Ensures that the housekeeping department meets high standards of quality and efficiency so that guest satisfaction is optimized. 

Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees. 

Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services 

Responsibilities

• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance.
• Interact with outside contacts:

Guests – to ensure their total satisfaction

Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

Regulatory agencies – regarding safety and compliance matters

Other contacts as needed (Professional organizations, community groups, local media)

• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.
• May assist with other duties as assigned.

Qualifications

• Ability to manage time effectively to ensure completion of tasks
• Brand specific knowledge of cleaning practices and procedure
• Excellent communication skills with the ability to listen effectively
• 2-3 years of hotel cleaning experience (management preferred)
• Ability to work quickly and efficiently under little supervision

We are looking forward to reading your application.