Floating Member Service Representative I

1 week ago

Ashburn, United States Apple Federal Credit Union Full time
Job DescriptionJob Description

Why Join Apple?

At Apple FCU, we take pride in our strong community ties and our commitment to workplace diversity. Our employees are at the heart of our success, and we actively support their professional development and career journeys. As part of our comprehensive benefits package, we offer: health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

  • Named Top Workplaces by the Washington Post 2023
  • Named Top Workplace USA 2023
  • Named American Banker Best Credit Unions to Work For 2022
  • Diverse, friendly work environment, progressive management staff
  • 21 branches in Northern Virginia with easy commuting distance

Position Summery:

As a Floating Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You’ll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies. In addition to assigned Member Services and clerical duties, the role involves travel to various branches, including Bailey’s Crossroads, Burke, Chantilly, Fairfax, Fairfax Corner, Falls Church, Kingstowne, Merrifield, Mt. Vernon, Springfield, Stafford, and more.

Responsibilities:

  1. Member Engagement:
    • Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone.
    • Efficiently process transactions, including deposits, withdrawals, and account transfers.
    • Balance checks and cash accurately, ensuring compliance with daily cash received vouchers.
  2. Loan and Account Services:
    • Receive loan payments, checks, and cash for deposit into members’ savings and checking accounts.
    • Verify amounts and examine checks for proper endorsement and negotiability.
    • Input transaction information into our computer system via PC.
    • Respond to member correspondence regarding account transactions.
  3. Information and Outreach:
    • Provide basic account information on loans and share products to members as needed.
    • Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products.
    • Record member activity in the Synapsys MRM system.
  4. Service Excellence:
    • Embrace the “Pillars of Member Service” by consistently delivering friendly and professional interactions to both internal and external members.
    • Stay informed about all Apple FCU products, services, policies, and procedures.
    • Complete internal training requirements promptly.
  5. Sales and Compliance:
    • Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly.
    • Process member requests for share withdrawals.
    • Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures.
    • Refer any questionable transactions to your immediate supervisor.

Qualifications-all required unless otherwise noted:

  • At least 12 months of experience in a financial institution or cash handling role.
  • High school diploma or equivalent (GED).
  • Strong interpersonal skills and a commitment to exceptional member/customer service.
  • Effective oral and written communication abilities.
  • Willingness to learn and promote credit union products.
  • Proficiency with basic math and attention to detail.
  • Ability to navigate PC-based systems.
  • Comfort working in a financial institution environment.
  • *Bilingual preferred*

Employment Type: Full-Time

Hours: Mon - Sat (based on business needs)

Location: The Floating Member Service Representative I will be assigned to branches within the Northern Virginia area such as Bailey's Crossroads, Burke, Chantilly, Fairfax, Fairfax Corner, Falls Church, Kingstowne, Merrifield, Mt. Vernon, Springfield, Stafford, and more.

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***

  • Customer Service Representative

    1 month ago

    Ashburn, United States Labor Finders Full time

    Your Job We are looking for a customer-oriented service representative to provide product/services information as well as accurately and efficiently resolve any developing problems that our customers might face. The ideal candidate is excited to help customers and works with patience, understanding, and excellent communication. Customer service...

  • Member Service Consultant

    2 weeks ago

    Ashburn, Virginia, United States NRL Federal Credit Union Full time

    Job Title- Member Service ConsultantCompany- Spectra Credit UnionLocation-Alexandria, VAAre you ready to take your career to the next level by working with a spectacular company?Position OverviewThe Member Service Consultant will provide accurate, quality, timely, professional, confidential, and practical assistance in the lobby, drive-thru window, or by...

  • Insurance Account Representative

    1 month ago

    Ashburn, United States Lauren Lee - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Fitness Services Team Member

    4 weeks ago

    Ashburn, United States XCAL Full time

    Job DescriptionJob DescriptionFitness Services Team MemberXCAL Shooting Sports and Fitness, a family-owned business, combines its technology-driven design with uncompromising customer service to deliver a unique and fun-filled experience for shooters and fitness enthusiast of all levels. This revolutionary new concept integrates shooting sports and fitness...

  • Client Service Representative

    1 week ago

    Ashburn, United States VCA Animal Hospitals Full time

    JOIN OUR FAMILY Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you VCA Alexandria Animal Hospital is seeking a Client Service Representative to join our one-of-a-kind growing 14-doctor practice Our hospital has been serving the...

  • Front Desk

    1 month ago

    Ashburn, United States iFLY World Full time

    ** Front Desk / Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** FRONT003020 Showing 1 location **Job Details** **Description** **Front Desk / Customer Service Representative** Our mission is to deliver the dream of flight! Learn about iFLYs Indoor Skydiving. iFLY is a global company with 33 U.S. locations. This...

  • Veterinary Customer Service Representative

    1 week ago

    Ashburn, United States Caring Hands Animal Hospital - Ashburn Full time

    **Seeking an independent, compassionate Customer Service Representative to join our team!** **Why Caring Hands Animal Hospital in Ashburn, VA?** Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our...

  • Restaurant Team Member

    1 month ago

    Ashburn, United States Cafe Rio Full time

    Job DescriptionJob DescriptionEarn up to $ 15.00/ hour with tips! Stop in for an in-person interview from 2-4:30PM daily! Ask for the manager. Cafe Rio is looking to hire energetic Team Members to join our #caferiofamily.  We have various level positions available: line cook, prep cook, dishwasher, cashier, and Assistant Management positions are also...

  • Administrative Assistant I

    5 days ago

    Ashburn, United States BRS Full time

    TSS is seeking an Administrative Support team member who will be assigned to a specific DOT branch. **General Administrative Support I Duties**: - Utilize computer software, primarily SharePoint, Microsoft Teams, Google Chrome, Internet Explorer, Microsoft Edge, Castle, P6 Primavera, ESC PRISM, E2 Travel, Zoom, MS Word, Excel, Power Point and Outlook to...

  • Client Service Representative/Reception

    2 months ago

    Ashburn, United States VetEvolve VA LLC Full time

    Have you worked in the customer service industry, and are looking to pair this experience with something you love? Do you desire to be a part of a team committed to helping our 4 legged friends? Are you looking for a job that values a positive work environment, supportive management team, and advocates for continued education and personal growth? If YES,...

  • Client Service Representative/Reception

    4 weeks ago

    Ashburn, United States VetEvolve VA LLC Full time

    Have you worked in the customer service industry, and are looking to pair this experience with something you love? Do you desire to be a part of a team committed to helping our 4 legged friends? Are you looking for a job that values a positive work environment, supportive management team, and advocates for continued education and personal growth? If YES,...

  • Client Service Representative/Reception

    4 weeks ago

    Ashburn, United States VetEvolve Full time

    Job DescriptionJob DescriptionDescription:Have you worked in the customer service industry, and are looking to pair this experience with something you love? Do you desire to be a part of a team committed to helping our 4 legged friends? Are you looking for a job that values a positive work environment, supportive management team, and advocates for continued...

  • Customer Service Representative Fueler/Washer

    1 week ago

    Ashburn, United States Penske Full time

    515 S. Van Dorn St. Alexandria VA 22304 United States What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...

  • Indoor Golf Facilities Team Member

    6 days ago

    Ashburn, United States X-Golf Ashburn Full time

    Job DescriptionJob DescriptionDiscover the exciting opportunity to become an integral part of X-Golf Ashburn's team as a full-time Indoor Golf Facilities Team Member. Located in Ashburn, VA, our indoor golf simulator and bar restaurant are seeking dedicated individuals for this part-time customer service position.THE BASICS:Pay: Earn $19 per hour, with...

  • Switchgear Field Service Technician

    1 month ago

    Ashburn, United States Vertiv Full time

    POSITION SUMMARY A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications under the...

  • Switchgear Field Service Technician

    4 weeks ago

    Ashburn, United States Vertiv Full time

    POSITION SUMMARY A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications under the...

  • Insurance and Financial Services Position

    4 weeks ago

    Ashburn, United States Lauren Lee - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Company partiesOpportunity for advancementPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:Lauren Lee - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance and Financial Services...

  • Sales Representative

    3 weeks ago

    Ashburn, United States Tustin Mechanical Services Full time

    We are currently seeking an entry-level Salesperson responsible for identifying, qualifying and closing new commercial HVAC Maintenance Contracts for our Ashburn, Virginia location. This individual will be responsible to prospect, call, set new appointments and close contracts acquiring new customers. *Experience in the HVAC field not necessary. Outgoing...

  • Indoor Virtual Golf Facilities Team Member

    4 weeks ago

    Ashburn, United States X-Golf Ashburn Full time

    Job DescriptionJob DescriptionWelcome to the dynamic world of X-Golf Ashburn, where passion for golf meets cutting-edge technology and exceptional customer service! We're on the lookout for an enthusiastic individual to join us as a part-time Indoor Virtual Golf Facilities Team Member. Located in Ashburn, VA, our indoor golf simulator and bar-restaurant...

  • Customer Support Representative

    3 weeks ago

    Ashburn, United States Loudoun Water Full time

    Loudoun Water is a public utility that provides water and wastewater services to customers in Loudoun County. We offer highly competitive salaries, a stable work environment and excellent employee benefits. Loudoun Water has an immediate opening for a **Customer Support Representative** at our Administrative Services facility in Ashburn which serves as the...