(Korean Bilingual) Medical Technical Engineering Specialist
3 weeks ago
Korean Bilingual Medical Technical Engineering Specialist
[About Our Client]
The company, founded in 2002 in Seoul, South Korea, is the world leader in 3D measurement and inspection technology used in the production of micro-electronics assemblies. Using patented 3D technology, the company provides best-in-class products in Solder Paste Inspection(SPI) and Automated Optical Inspection(AOI) for electronics manufacturers worldwide.
The branch located in Duluth, GA has been serving business partners in North America with sales and technical support since 2010. In addition to the company's sales and support for North America, the company's Research center was established in 2016 in San Diego, CA as a Research & Development hub for artificial intelligence and deep learning technologies.
[Job Summary]
Technical & Engineering Specialist is a key contributor to the successful launch and ongoing support of our diverse range of medical technologies, including surgical robotic systems for neurosurgery and other related products. They play a crucial role throughout the product lifecycle, from pre-launch activities such as establishing service infrastructure and developing protocols, to post-launch responsibilities encompassing onsite and service center-based tasks. This includes executing system delivery, providing technical assistance during surgeries, conducting maintenance and troubleshooting both onsite and within the service center, and ensuring adherence to regulatory standards and customer satisfaction. Additionally, they actively contribute to continuous improvement initiatives, train new personnel, and represent the company at exhibitions and demonstrations.
[Job Description]
(Pre-launch Stage)
- Engage in establishing and building all aspects necessary for providing services in the United States during the pre-launch phase.
- Provide support for the full establishment of the US service center, from initial setup to full operational
capacity.
- Assist in developing service processes and protocols specific to the US service center.
- Undergo comprehensive training to prepare for all technical service activities, both onsite and within the service center.
- Support the development of customer service plans and service manuals for the US and EU markets.
- Assist in verifications and validations required for FDA and CE approvals.
- Maintain regular communication and attend meetings with colleagues at the headquarters in South
Korea, occasionally outside regular work hours
(Post-launch Stage)
- Coordinate and execute system delivery and installation processes.
- Support surgeries alongside Clinical Specialists to ensure customers receive optimal technical assistance during the initial 1-2 years following the product launch.
- Perform a wide range of onsite technical service activities, including preventive maintenance, field
actions, system recalls, software updates, and upgrades.
- Conduct advanced troubleshooting and repair of products received at the US service center.
- Diagnose and repair all products in accordance with established procedures and within designated
timeframes.
- Fulfill administrative responsibilities such as managing parts inventory, documenting field activities,
collecting customer feedback, and addressing complaints promptly.
- Conduct regular inspections and maintenance of equipment and parts within the US service center.
- Provide feedback to headquarters and actively engage in continuous improvement projects to enhance processes and efficiencies.
- Maintain ongoing communication with customers, ensuring they are informed about the status of their requests and delivering superior customer service.
- Train new Technical Specialist (TS) and Clinical Specialist (CS) personnel.
- Support exhibitions and conduct system demonstrations as needed.
- Demonstrate familiarity with operating room protocols and adhere to HIPAA standards.
- Obtain and maintain required credentials from assigned hospitals by completing necessary training, vaccinations, and documentation.
[Qualifications]
- Bachelor’s degree in mechanical, biomedical, electrical, or computer engineering, or a related field, or
equivalent.
- Minimum of 4 years of relevant experience, or an advanced degree with 2 years of experience.
- Prior experience in capital equipment development within the medical device field, or related technical
service experience, is preferred.
- Demonstrated ability to:
* Apply technical knowledge to solve complex problems, including those not encountered previously.
* Evaluate and prioritize multiple customer issues effectively.
- Strong communication, organizational, and customer relationship management skills.
- Experience in project management is highly desirable.
- Comfort working in a multi-cultural environment
- Proficiency in both English and Korean languages.
[What's On Offer]
- Health/Dental/Vision/Life Insurance at NO employee premium (including dependent coverage)
- 401(k) retirement plan (Immediately 100% vested)
- Generous PTO and paid holidays
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