Guest Service Agent
4 weeks ago
The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
Full time, weekends required
Must have clear background check
Key Responsibilities:
- Maintain professional relationships with owners, guests, and vendors.
- Review, update, and manage property notes and folios.
- Resolve owners and guest-related issues.
- Coordinate and prioritize maintenance requests.
- Create, close, and modify work orders and property blocks.
- Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
- Create, modify, and cancel reservations.
- Process payments, adjust payment schedules, and code auto-payment exclusions.
- Revise reservation folios and property details in the reservation management system.
- Change rental rates and add fees.
- Adjust pricing and discount codes.
- Update reservation folios and property details in the reservation management system.
- Quote reservation pricing using internal systems and property details.
- Create account records by effectively communicating with owners and guests via the reservation management system.
- Run reservation and maintenance reports and monitor various system alerts daily.
- Stay abreast of the conditions and needs of each property.
- Troubleshoot customer service and maintenance issues.
AAP/EEO Statement:
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.
Other Duties:
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure
Requirements:Qualifications:
- Proficiency with document management, databases, and spreadsheets.
- Working knowledge of Microsoft applications.
- Strong organizational skills with the ability to multitask and problem-solve.
- Excellent communication skills.
- Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
- Must be eligible to work in the United States and pass a background screening.
- Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
Physical/Mental/Environmental Demands:
- Sitting – 30%, Walking/Standing – 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Organize, multitask, and problem-solve.
- Combination of indoor and outdoor workspaces.
-
Guest Service Agent
3 months ago
McHenry, United States Taylor-Made Deep Creek Vacations Full timeJob DescriptionJob DescriptionDescription:The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.Key...
-
Guest Service Agent
3 weeks ago
McHenry, United States VTrips Full timeJob Type Full-time Description The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. Full time, weekends required Must...
-
Guest Service Agent
3 weeks ago
McHenry, United States VTrips Full timeJob Type Full-time Description The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. Full time, weekends required Must...
-
Insurance Account Representative
3 weeks ago
McHenry, United States Roger Beeler - State Farm Agent Full time $50,000 - $80,000Job DescriptionJob DescriptionROLE DESCRIPTION:STATE FARM of McHENRY is hiring for EXPERIENCED INSURANCE ACCOUNT REP and we want you to join our growing team! STATE FARM or other company exp preferred - Allstate, Country Cos, Farmers, American Family, Geico, etc...BENEFITS for EXPERIENCED INSURANCE SALES REPRESENTATIVE/AGENT:Very competitive base salary...
-
Guest Services Representative
2 months ago
McHenry, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Guest Experience Specialist
2 months ago
McHenry, United States Petco Full time**Guest Experience Specialist ( sales associate)** Category: Stores Location: 2242 N Richmond Road, McHenry , IL 60051 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection...
-
Automotive Guest Care Sales Specialist
6 days ago
McHenry, United States Car-X Tire & Auto Full timeJob DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our...
-
Environmental Services Supervisor
2 weeks ago
McHenry, Illinois, United States Northwestern Memorial Healthcare Full timeEnvironmental Services Supervisor at Northwestern Memorial HealthcareAre you dedicated to fostering a pristine and secure healthcare atmosphere? As an Environmental Services Supervisor at Northwestern Memorial Healthcare, you will be instrumental in upholding exceptional cleanliness and infection prevention standards. Your leadership will be vital in guiding...
-
Environmental Services Supervisor
2 weeks ago
McHenry, Illinois, United States Northwestern Memorial Healthcare Full timeEnvironmental Services Supervisor at Northwestern Memorial HealthcareAre you dedicated to fostering a pristine and secure healthcare setting? As an Environmental Services Supervisor at Northwestern Memorial Healthcare, you will be instrumental in upholding exceptional cleanliness and infection prevention standards. Your leadership will be vital in...
-
Environmental Services Supervisor
1 week ago
McHenry, Illinois, United States Northwestern Memorial Healthcare Full timeHousekeeping Operations Lead at Northwestern Memorial HealthcareAre you dedicated to ensuring a pristine and secure healthcare setting? At Northwestern Memorial Healthcare, we are seeking a Housekeeping Operations Lead who will be instrumental in maintaining exceptional cleanliness and infection prevention standards. In this pivotal role, you will oversee...
-
Customer Service Representative
17 hours ago
McHenry, Illinois, United States Planet Fitness Full timeJob Summary:The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Member Engagement: Greet members, prospective members and guests, providing exceptional customer service.Front Desk...
-
Member Services Representative Weekend
3 months ago
McHenry, United States Planet Fitness Full timeJob Summary SAT & SUN 2 PM - 10 PM The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer...
-
Member Services Full Time
2 months ago
McHenry, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all...
-
Member Services Full Time
3 months ago
McHenry, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all...
-
Member Services Representative Full Time
3 months ago
McHenry, United States Planet Fitness Full timeJob Summary: MONDAY - FRIDAY The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service....
-
McHenry, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Automotive Sales and Service Representative
5 days ago
McHenry, Illinois, United States Car-X Tire & Auto Full timeJob SummaryWe are seeking a highly motivated and customer-focused Automotive Guest Care Sales Specialist to join our team at Car-X Tire & Auto. As a key member of our sales team, you will be responsible for providing exceptional guest care experiences and driving sales of automotive repair services and tires.Key ResponsibilitiesProvide superior guest care...
-
Part-Time Member Services Associate
1 week ago
McHenry, Illinois, United States Planet Fitness Full timePosition Overview The Member Services Associate plays a crucial role in ensuring a welcoming environment for all members, potential members, and visitors by delivering outstanding customer service. Key Responsibilities Welcome members, prospective members, and guests, ensuring a high standard of customer care. Manage all front desk operations,...
-
Hair Stylist
2 months ago
McHenry, Illinois, United States Ulta Beauty Inc Full time :We consider applications for this position on an ongoing basis.OVERVIEW:Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging-even as they're plotting...
-
Host - McHenry Chili's
6 days ago
McHenry, Illinois, United States Chili's Grill & Bar Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Host to join our team at Chili's Grill & Bar. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.Key ResponsibilitiesGuest Welcome: Provide a warm and inviting welcome to every guest, ensuring they feel valued and...