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Internship
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INTERNSHIP DESCRIPTION
INTERNSHIP TITLE: Northland Internship (Various Openings, see descriptions below)
LOCATION: Holland Patent or Syracuse
HOURLY RATE: $17 per hour
OUR CULTURE:
At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe we you are the creator of your own destiny and that you will make the most of your internship through hard work, dedication, and initiative.
YOUR MISSION:
Gain knowledge of a Northland department specified below and the general field of Telecom in a fun and engaging environment.
INTERN TYPE
WHAT YOU WILL DO:
Product Line Management (PLM) Intern
- Identify roles of the PLM team and department responsibilities.
- Summarize Northland’s product offerings.
- Examine the full product marketing content utilized in campaigns and brochures.
- Review product lifecycle.
- Distinguish the framework and process of product training, including product manuals, training guides, training methods, and update process.
- Participate in in Product Development projects
- Participate in making changes to a product feature or pricing.
- Understand change management process and strategy.
Network Operations Center (NOC) Intern
- Interpret trouble issues and identify methods of resolution.
- Recognize impactful skills customer services approach to interacting with customer.
- Identify full trouble ticket elements and process workflow, including partner teams.
- Demonstrate technical documentation skill of network operations functions.
- Demonstrate proactivity in monitoring threshold.
- Understand the services we provide our customers.
Field Service Intern
- Examine Northland Operations, history, and basic Telecom operations.
- Review and summarize the catalog of products and services Northland offers.
- Recognize components of Premise Bases and Hosted phone systems.
- Configure and troubleshoot ONT’s, switches and firewalls.
- Implement basic troubleshooting of Telecom and Networks.
- Summarize how to run and terminate cabling.
SKILLS YOU WILL GAIN:
PLM Intern
NOC Intern
Field Services Intern
Northland specific PLM
Troubleshooting
Telecom Operations
Product development & testing
Documentation
Product Line Knowledge
Product marketing
Monitoring
Troubleshooting
Product documentation & training
Inventory and Service Management
Cabling
Product lifecycle management
HOW YOU WILL ACHIEVE THIS:
- Tutorials, shadowing team members, and hands-on labs.
INTERN REQUIREMENTS:
- Willingness to learn
- Positive attitude
- A valid driver's license or ability to access transportation to attend internship.
OTHER INFORMATION:
- College enrollment is not a requirement.
- We can work with college or university requirements if candidate is interested in using this internship for a credit bearing experience. We do not sponsor college credits.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
EQUIPMENT AND MACHINES USED:
Ability to use voicemail, telephone, calculator, computer, printer.
ENVIRONMENTAL CONDITIONS:
The intern is not substantially exposed to adverse environmental conditions.
EMPLOYER'S DISCLAIMER:
- Any offer of full-time employment is contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This internship description in no way states or implies that these are the only duties to be performed by the intern holding this position. Interns will be required to follow any other intern-related instructions and to perform any other intern-related duties required by their office.
- This document does not create an employment contract, implied or otherwise, other than an "at will" internship relationship.
- We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.