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Job DescriptionJob DescriptionJOB TITLE: Mailroom Lead

Bargaining Unit Status: Non-Bargaining Unit

FULL-TIME (hours per week: 40) M-F 8:00AM-4:00PM

EDUCATIONAL QUALIFICATIONS:
High School diploma or GED.

EXPERIENCE QUALIFICATIONS:

• Proficiency with Microsoft Office suite and general computer operation is required.
• Working knowledge of a Mailroom environment is required.
• Strong working knowledge of disability management and awareness.
• Knowledge of the Ability One federal law.
• Proficiency with Microsoft Office Suite and general computer operations is required. (Outlook, Word, Excel and PowerPoint)
• Ability to operate X-Ray machine

OTHER QUALIFICATIONS:

• Must be authorized for coverage under agency insurance if operating agency vehicle, have good driving record, valid driver’s license, and/or required level of personal auto insurance.
• Must be able to satisfactorily complete a background check, per company requirements.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability to communicate in spoken conversation – adequate volume speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
• Superior listening, verbal, and written communication skills.
• Must be able to obtain and maintain a DOD secret level clearance.

IMMEDIATE SUPERVISOR:

• Project Manager

POSITIONS SUPERVISED (or Team Lead responsibilities, if applicable):

• Team Lead for Clerks within designated mailroom

JOB RESPONSIBILITIES SUMMARY:
Assist the project manager with day-to-day oversight of mailroom operations and personnel matters.  As Lead, serves as the Subject Matter Expert on all mail related items and issues, and provides direction to team members. Conducts random spot-check inspections, ensures that operations function in an effective, efficient and safe matter, in accordance with the Performance Work Statement requirements, safety regulations, and other applicable guidelines. Receives, prepares, sorts and distributes mail.  Operates mail metering equipment.  Prepares documents and keeps records. 

ESSENTIAL FUNCTIONS:

• Receive, prepare, sort and distribute mail in accordance with the Performance Work Statement (PWS).
• Operate mail metering equipment.
• Prepare documents and keep records in accordance with the PWS.
• Mail team lead serves as the Subject Matter Expert (SME) on all mail related items and issues
• Provides direction to the staff
• Ensures that MDA mailroom operations are performed in an effective, efficient and safe manner, in strict compliance with all safety and security regulations.
• Responsible for conducting random spot-check inspections.
• Assists project manager with the day-to-day oversight of mailroom operations and personnel matters.

SPECIFIC RESPONSIBILITIES RELATED TO THIS POSITION MAY INCLUDE ANY OF THE FOLLOWING:

• Arrive on time and ready to work assigned schedule. 
• Provide high level of customer service to all patrons, coworkers, and other interested parties.
• Track all mail and packages in accordance with Performance Work Statement (PWS) requirements and site-specific guidelines.
• Resolution of routine matters and customers with proper packaging and shipping rules in accordance with guidance and regulations.

• Perform all functions of the mailroom operation in accordance with (PWS) requirements and site-specific guidelines.
• Take direction, interact, and maintain open communication with supervisor/lead.
• Prepare accountable mail (up to the level of SECRET) in accordance with established regulatory guidance.
• Support the company vision, values, and quality program controls.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Adequate hearing required for conversation, telephone use, and emergency information systems.
• Ability to independently mobile on all surfaces and situations
• Ability to move safely about work area.
• Ability to retrieve items from high and low areas
• Ability to perceive size, discrimination, temperature, shapes, and/or textures
• Physical stamina to work at least 8 hours per day.
• Physically able to lift boxes and packages weighing up to 70 pounds using proper equipment and lifting techniques.

EMOTIONAL CAPACITIES:

• Must be able to change routine in a positive manner.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors on a daily basis.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict and make effective decision even in emergency situations.
• Must be able to exercise good judgment in an effort to maintain a safe work environment.

NON-ESSENTIAL FUNCTIONS:

• Other duties as assigned

Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply.”
All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority or in another protected group. We are a Drug-Free Workplace.
Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration.
Condition of employment may include compliance with infection prevention protocols recommended by CDC, OSHA, and other regulatory agencies.
 

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