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Collections Specialist
4 months ago
Company Overview:
Figure Financial is a professional financial services firm based in Orem, Utah. We are committed to delivering exceptional expertise in Employee Retention Credit filing.
When employed by Figure Financial you become part of an amazing and cohesive team. You are given the autonomy required to successfully do your job and will have the opportunity to collaborate with industry professionals. Our Company culture is one of teamwork and problem solving. Collectively we strive to be proactive and professional, and most importantly enjoy the experience along the way. We want work to be something you look forward to with excitement about the opportunity, and the people you are surrounded by. We welcome anyone who would help us build upon the amazing foundation we have put in place.
Collections Specialist
The daily responsibilities of a Collection Specialist will vary from day to day depending on the needs of the department. Collection Specialist is responsible for observing accounts to identify overdue payments, make calls to clients regarding overdue payments, report collections activity, address client queries and negotiate payment plans as necessary. Collection Specialist will use soft skills, hard skills and industry knowledge to help clients reach payment resolution.
Position Responsibilities
• Monitor accounts receivable and identify overdue accounts.
• Contact clients with overdue accounts and attempt to either collect the overdue amount or negotiate payment plan to collect in installments.
• Maintain records of client contact and attempted contact with delinquent accounts and follow up as necessary.
• Working knowledge of accounting and financial processes
• Resolve client issues and complaints concerning billing.
• Provide weekly list for demand letters to be sent to delinquent accounts needing outside collection agency efforts.
• Work with team to reach a resolution for clients with more complex issues regarding their account.
Qualifications
• Familiarity with the Fair Debt Collection Practices Act (FDCPA), other state, local laws and governing debt practices is ideal.
• Collection Specialists work with multiple departments within the organization and interface directly with clients, sharing information using professional communication clearly and accurately is crucial.
• Customer service and interpersonal skills to include effective communication skills, active listening, speaking and writing.
• Collaboration: Working with others on the accounting team and other departments is vital.
• Multi-tasking: There are responsibilities which will need to be met simultaneously. Multi-tasking skills will help manage workflow.
• Time management: Keeping track of time to ensure work is being done on time throughout the day is a necessity.
• Accounting Processes: Math skills and understanding accounting practices are a must.
• Attention to detail: Review of work for accuracy is helpful with reporting and client engagement.
• Computer literacy: Understanding and working knowledge of software such as Microsoft Office, QuickBooks and Net Suite (or Oracle-based programs) will help in daily tasks.
Benefits:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a talented, motivated, have collections experience, we encourage you to apply.
Medical with HSA Options
Dental
Vision
Accident
Critical Illness
401(k) matching
Company paid life insurance
Two weeks PTO
Paid holidays
Please note that only qualified candidates will be contacted.
Proposed start date is August 6, 2024
Figure Financial Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates of all backgrounds to apply.